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Master Customer Journey: I am a small business owner and need an additional pair of hands

H M Revenue & Customs

This public procurement record has 1 release in its history.

Award

14 Dec 2017 at 10:29

Award Notice
Summary of the contracting process

The procurement process detailed above was conducted by H M Revenue & Customs, with the tender titled "Master Customer Journey: I am a small business owner and need an additional pair of hands." This initiative falls under the category of "Research and development services and related consultancy services" and was executed as a selective procurement method via a call-off from a framework agreement. The contract, valued at £11,500, was awarded on 7th September 2017 with a contract period running from 3rd October to 1st December 2017, and the relevant geographical scope includes the British Overseas Territories, Channel Islands, Isle of Man, and the wider United Kingdom, amongst others.

This tender presents an opportunity for businesses engaged in research services and consultancy, particularly those that specialise in qualitative research and customer experience studies. Small and medium-sized enterprises (SMEs) are specifically encouraged to participate, as the contract aims to recruit customers for research focused on enhancing services for small business owners. Businesses with expertise in market research, customer journey analysis, and service improvement would be well-suited to compete for such tenders, potentially contributing valuable insights that can shape service delivery in this sector.

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Notice Information

Notice Title

Master Customer Journey: I am a small business owner and need an additional pair of hands

Notice Description

Assignment under the Market Research Framework MR130001. This contract is for the recruitment of customers to participate in qualitative research. The research will look to understand customer's experiences of taking on additional staff, and explore opportunities for improvement. This will enable us to improve our services for customers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-91375044-639d-444b-bbb2-b2d58c432f6b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/70d067f1-4277-4f8b-89f4-8988ba139fd3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Not specified
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£11,500 Under £100K
Lots Value
Not specified
Awards Value
£11,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Dec 20178 years ago
Submission Deadline
7 Sep 2017Expired
Future Notice Date
Not specified
Award Date
7 Sep 20178 years ago
Contract Period
3 Oct 2017 - 1 Dec 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M Revenue & Customs
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS RESEARCH LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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