Tender

Stakeholder Relationship Audit

WATER SERVICES REGULATION AUTHORITY (OFWAT)

This public procurement record has 1 release in its history.

Tender

08 Dec 2021 at 17:45

Tender Notice
Summary of the contracting process

The Water Services Regulation Authority (Ofwat) is currently conducting a tender for a project titled "Stakeholder Relationship Audit" within the market research services sector. The tender is categorized as an open procedure and is in the planning stage. Interested suppliers have until 22 December 2021 to submit their proposals. The project aims to enhance stakeholder relationships and requires delivery of a final report before 31 March 2022. The procurement process has a value of £35,000, and the contract is expected to commence on 10 January 2022.

This tender presents a valuable opportunity for businesses specialising in market research and stakeholder engagement to expand their operations. Companies with expertise in conducting comprehensive surveys, data analysis, and stakeholder management will find this contract particularly suitable. The insights gained from this audit may also support broader initiatives within the water services industry, making it an appealing project for firms looking to collaborate with regulatory bodies and enhance their visibility in the sector.

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Notice Information

Notice Title

Stakeholder Relationship Audit

Notice Description

The overall objectives of the project are: - Gain an in-depth understanding of our existing relationships with key stakeholders - Defra, EA, DWI, Welsh Government, Natural Resources Wales, Water UK, CCW, water companies, water retailers, environmental NGOs, customer NGOs and parliamentarians - and how we can improve those relationships. - Have an insight into how our stakeholders perceive us as a regulator and the work that we do. - Build a big-picture understanding of the sentiment and tone of stakeholders towards the sector and towards Ofwat. - Understand the gaps and areas for improvement amongst our 14 stakeholder groups, which includes water companies, other regulators, UK and Welsh Government, among others. - Look for and discover gaps in our stakeholder relationships that we aren't currently aware of. Produce a report with an analysed set of data and recommendations that can be used to shift approach in stakeholder relationships across Ofwat. Approach: We expect the research to include: 1. An online survey of approx. 10 minutes which includes all of our stakeholders. 2. A telephone survey of approx. 15 minutes of a small sample of senior level stakeholders (around 50 stakeholders) in water companies and other key stakeholder groups across England and Wales. The scope of the project includes: The questionnaire for both the telephone and online survey is likely to include questions on: - Knowledge and engagement - Perceptions and trust - Awareness of the work we do and our future goals - How stakeholders feel about engagement with Ofwat - How can we improve our engagement and relationships What is needed: - Collaborating with the Ofwat stakeholder lead - Agree a delivery timetable once contract is agreed - Work to Ofwat templates and guidelines - Work to GDPR guidelines - A swift turnaround and for start of delivery and completed reports from contract award. Project start within two weeks, final report and recommendations before 31 March 2022 - Full project management and delivery of the project - A final product with data analysis, reporting and recommendations - Anything not identified above that will help the project achieve its objectives, with prior agreement. Out of scope: - The Ofwat communications function will provide all appropriate internal data and information held about stakeholders

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-91c74dfd-0aff-4ac5-a38a-f8a24b3ea5d5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1c192a3f-b630-4098-84ac-df6f94336b78
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£35,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Dec 20214 years ago
Submission Deadline
22 Dec 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
10 Jan 2022 - 31 Mar 2022 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WATER SERVICES REGULATION AUTHORITY (OFWAT)
Contact Name
Lena Cluxton
Contact Email
lena.cluxton@ofwat.gov.uk
Contact Phone
+44 1216447534

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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