Award

Stakeholder Enquiry Lead

DEFRA NETWORK ETENDERING PORTAL

This public procurement record has 1 release in its history.

Award

16 Nov 2020 at 11:51

Summary of the contracting process

The procurement process for the contract titled "Stakeholder Enquiry Lead" is conducted by the Defra Network eTendering Portal, located in London, England. This contract falls under the services category, specifically focusing on customer services, with an estimated value of £18,950. The procurement method used is selective, derived from a call-off from a framework agreement. The contract period is set to commence on 26th October 2020 and will conclude on 31st December 2020. The tender period has already closed as of 25th September 2020, and the contract was awarded on 26th October 2020.

This tender presents an excellent opportunity for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) involved in customer service solutions. Companies that excel in stakeholder engagement, policy communication, and efficiency improvements will be particularly well-suited to compete for this contract. The focus on enhancing the customer experience and streamlining workflows indicates a demand for innovative approaches and capabilities, making this an appealing prospect for businesses looking to expand their operations within the public sector.

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Notice Title

Stakeholder Enquiry Lead

Notice Description

The Business Engagement Hub supports and enables activity to ensure trader and industry readiness for the end of the Transition Period. We are creating a new function to promote the efficient and consistent resolution of stakeholder enquiries regarding the end of the Transition Period. The new team will greatly improve the customer experience for external stakeholders and significantly reduce workflow and resource pressures for policy teams across all business units with an outward focus. Members of the team can expect to build a solid understanding across Defra's policy areas, build strong relationships with policy teams and contribute to overall business readiness Additional information: Please note that Defra procurement uses an E-tendering system for Procurement activities. This is currently provided by Bravo Solutions. To access appropriate tendering and contractual documents, please access the E-Tendering portal at https://defra.bravosolution.co.uk", ensuring that your registration includes "Defra". If you have any problems with this system, please contact Bravo on their telephone helpline number 0800 368 4850 or by emailing them at help@bravosolution.co.uk.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-922919a1-2d82-4d76-9ca3-b165560aafe2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7dd7daeb-bd44-4dba-b2bb-0eea73b0b12d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£18,950 Under £100K
Lots Value
Not specified
Awards Value
£18,950 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Nov 20205 years ago
Submission Deadline
24 Sep 2020Expired
Future Notice Date
Not specified
Award Date
26 Oct 20205 years ago
Contract Period
26 Oct 2020 - 31 Dec 2020 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEFRA NETWORK ETENDERING PORTAL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SP1J 3JR
Post Town
Not specified
Country
Not specified

Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
Not specified

Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

VENN GROUP

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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