Tender

Customer Personas and Expectations Research

CONSUMER COUNCIL FOR WATER

This public procurement record has 1 release in its history.

Tender

17 Oct 2019 at 14:29

Tender Notice
Summary of the contracting process

The Consumer Council for Water is seeking bids for the "Customer Personas and Expectations Research" tender, aimed at enhancing customer satisfaction regarding complaint handling across the water distribution services industry. This procurement process is currently at the Tender stage, with bids due by 7th November 2019. The contract will commence on 21st November 2019 and is expected to run until 2nd March 2020. The total estimated value of the contract is £30,000, and it is classified under CPV codes related to water distribution and research consultancy services, covering multiple regions in the United Kingdom.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) and voluntary and community sector organisations (VCSEs) that specialise in research and development consultancy services. Businesses looking to grow and expand their market presence in the water services sector should consider submitting their proposals, leveraging the chance to contribute to improved customer service within this essential public service domain.

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Notice Information

Notice Title

Customer Personas and Expectations Research

Notice Description

CCWater wishes to increase customer satisfaction with CCWater's complaint handling, especially with satisfaction with the overall service and satisfaction with speed of service. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9920932a-fffd-4e3e-bd26-b27282517246
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/865a651d-aa3c-42c9-8a9c-3e77195e1e1c
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

65 - Public utilities

73 - Research and development services and related consultancy services

CPV Codes

65100000 - Water distribution and related services

73200000 - Research and development consultancy services

Notice Value(s)

Tender Value
£30,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Oct 20196 years ago
Submission Deadline
7 Nov 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
21 Nov 2019 - 2 Mar 2020 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CONSUMER COUNCIL FOR WATER
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B2 4AJ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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