Tender

ITQ - National patient helpdesk research, scoping and requirements development

NHS ENGLAND

This public procurement record has 1 release in its history.

Tender

01 Oct 2021 at 17:08

Tender Notice
Summary of the contracting process

The NHS England is conducting a tender for the project titled "ITQ - National patient helpdesk research, scoping and requirements development." This procurement falls under the research services category and is set in Leeds, United Kingdom. The tender period is scheduled to end on 28 October 2021, with an estimated contract value of £122,000. This initiative aims to sustainably establish a national patient helpdesk to support the NHS’s ongoing integration of video consultations in secondary care as part of the National Outpatient Transformation Programme. The procurement method is classified as an open procedure, which allows broad participation.

This tender presents significant opportunities for businesses specialising in research and development consultancy services, particularly those focused on healthcare technologies and patient support solutions. Small and medium enterprises (SMEs) and voluntary community and social enterprises (VCSEs) are encouraged to apply, as the procurement process is designed to accommodate a diverse range of suppliers. Companies that can contribute to validating and developing funding strategies for innovative patient helpdesk solutions will find this a particularly advantageous opportunity to expand their business within the healthcare sector.

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Notice Information

Notice Title

ITQ - National patient helpdesk research, scoping and requirements development

Notice Description

The Authority is looking for a Supplier for the provision of research to validate and establish; set-up, delivery and sustainable funding options for a future national patient helpdesk for video consultation. The helpdesk delivery itself is not subject to this procurement. The National Improvement Directorate has been working in conjunction with NHS England and NHS Improvement regional teams and NHSX supporting the adoption and sustained use of video consultations in secondary care settings to improve the quality of patient care. This project was expected to be delivered at scale over four years as part of the National Outpatient Transformation Programme (NOTP). As a result of the COVID-19 pandemic the use of video technology in NHS secondary care to undertake patient consultations has grown significantly across a wide range of services including acute outpatients, urgent and emergency care, mental health and community services. During this time trusts and systems quickly adapted to delivering more blended models of patient care through a range of face-to-face consultation and remote consultation, including video consultation (VC), telephone consultation (TC) and online consultation. As the NHS recovers from this unprecedented period many trusts and systems intend to sustain this blended approach and incorporate remote consultations into business as usual. To support the sustained and expanding use of video consulting in secondary care, the Technology Enabled Improvement (TEI) team within the NOTP is prioritising initiatives designed to drive both service user and healthcare professional uptake and reduce health inequalities which may emerge as a result of video consulting technology. Interested suppliers should register on the NHS England & Improvement e-procurement system here: https://health-family.force.com/login * Once logged in click 'Find Opportunities' and search for 'ITQ - National patient helpdesk research, scoping and requirements development' * Click 'Register Interest' * Once you have registered your interest you will be able to view the Requirements and submit a response to the ITQ within the portal. * Any messages about the opportunity should be sent via the e-procurement system. You can do this by going to the home page and: o Click on 'My proposals & Quotes' o Click the relevant Project Title o Click 'Messages' & 'New Message'

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-993135a7-88b6-4a21-9b64-7f8f352261a0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/be37a829-e107-4d36-8c98-08df8be41c52
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

73200000 - Research and development consultancy services

Notice Value(s)

Tender Value
£122,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Oct 20214 years ago
Submission Deadline
28 Oct 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Dec 2021 - 31 Mar 2022 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS2 7UE
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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