Tender

London Underground Customer Service and Line Operations Leadership programme

TRANSPORT FOR LONDON

This public procurement record has 1 release in its history.

Tender

28 Jan 2020 at 16:22

Tender Notice
Summary of the contracting process

The procurement process involves Transport for London seeking bids for the "London Underground Customer Service and Line Operations Leadership programme," valued at £3,000,000. This initiative falls under the 'services' industry category, specifically focusing on coaching services (CPV code: 79998000). The tender is currently in the active stage with a submission deadline of 13 April 2020, while the contract itself is set to commence on 8 June 2020 and will last until 8 June 2023. The project is located in London, United Kingdom, and follows a selective procurement method, using a restricted procedure.

This tender presents a valuable opportunity for businesses that specialise in leadership development and customer service coaching, particularly those with a proven track record in transforming management practices. Small and medium-sized enterprises (SMEs) would be well-suited to compete, especially if they have experience working with large-scale organisations like Transport for London. By engaging in this tender, enterprises can enhance their portfolio while contributing to improving customer service standards within a crucial public transport sector.

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Notice Information

Notice Title

London Underground Customer Service and Line Operations Leadership programme

Notice Description

In order to deliver a world-class experience, we need to ensure our Leadership Teams (Heads of Customer Service, Heads of Line Operations) and Customer Service Management Team (Area Managers, Trains Managers and equivalent) are not only adept in leading and inspiring their teams, but also engaged in the customer service ambition. We need to develop a team of high impact leaders with a customer service & delivery orientation. This high calibre, inspiring leadership will engage individuals at a front-line level to unlock a world-class experience for our customers. The current phase of "Leading Customer Service" runs to March 2020. This has focused on senior and middle managers. We are now ready to move onto the next phase of the programme from April 2020 which will include a roll out to 800 customer service managers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-99cff463-5d6f-4d4e-9693-2c283bbedae3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d9d26913-c667-492b-ad4d-528258e8d685
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79998000 - Coaching services

Notice Value(s)

Tender Value
£3,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jan 20206 years ago
Submission Deadline
13 Apr 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
7 Jun 2020 - 8 Jun 2023 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0BD
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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