Award

Piloting approaches to capturing customer experience in the water sector for PR24

O F W A T

This public procurement record has 1 release in its history.

Award

28 Dec 2023 at 10:29

Award Notice
Summary of the contracting process

The procurement process led by the organisation O F W A T involves the award of a tender titled "Piloting approaches to capturing customer experience in the water sector for PR24." This tender falls under the industry category of research services for delivering customer satisfaction surveys. It is being carried out in England and Wales. The procurement stage is complete, selected through a procurement method of selective with a call-off from a dynamic purchasing system. The deadline for the tender period was on 17th November 2023, with a contract period starting on 14th December 2023 and ending on 31st May 2024.

This procurement opportunity with O F W A T is suitable for small and medium-sized enterprises (SMEs) looking to engage in services related to customer experience research. Businesses in the research and development sector, particularly those focusing on design and execution, would find this tender relevant for participation. The award has been granted to ACCENT MARKETING AND RESEARCH LIMITED, emphasizing the potential growth opportunities for companies offering similar services in the market.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Piloting approaches to capturing customer experience in the water sector for PR24

Notice Description

Services to trial approaches to delivering customer satisfaction surveys during the next price review period. The ITT sets out the ways the current surveys are working, and ideas to develop the surveys for the 2025-30 period.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9afb6cc9-0f63-4839-88dc-080c31803098
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/204b625f-9aa4-4a8e-b560-d4217bddb23c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

73300000 - Design and execution of research and development

Notice Value(s)

Tender Value
£183,117 £100K-£500K
Lots Value
Not specified
Awards Value
£183,117 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Dec 20232 years ago
Submission Deadline
17 Nov 2023Expired
Future Notice Date
Not specified
Award Date
24 Nov 20232 years ago
Contract Period
14 Dec 2023 - 31 May 2024 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
O F W A T
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

ACCENT MARKETING AND RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-9afb6cc9-0f63-4839-88dc-080c31803098-2023-12-28T10:29:28Z",
    "date": "2023-12-28T10:29:28Z",
    "ocid": "ocds-b5fd17-9afb6cc9-0f63-4839-88dc-080c31803098",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "PROC.01.0829",
        "title": "Piloting approaches to capturing customer experience in the water sector for PR24",
        "description": "Services to trial approaches to delivering customer satisfaction surveys during the next price review period. The ITT sets out the ways the current surveys are working, and ideas to develop the surveys for the 2025-30 period.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "73110000",
            "description": "Research services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "73300000",
                "description": "Design and execution of research and development"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Wales",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 183117,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a dynamic purchasing system",
        "tenderPeriod": {
            "endDate": "2023-11-17T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2023-12-14T00:00:00Z",
            "endDate": "2024-05-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-GOR-D240",
            "name": "O F W A T",
            "identifier": {
                "legalName": "O F W A T",
                "scheme": "GB-GOR",
                "id": "D240"
            },
            "address": {
                "streetAddress": "7 Hill Street",
                "locality": "BIRMINGHAM",
                "postalCode": "B54UA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Donna Monro",
                "email": "donnamarie.monro@ofwat.gov.uk",
                "telephone": "07584339198 ext 4444"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-02231083",
            "name": "ACCENT MARKETING AND RESEARCH LIMITED",
            "identifier": {
                "legalName": "ACCENT MARKETING AND RESEARCH LIMITED",
                "scheme": "GB-COH",
                "id": "02231083"
            },
            "address": {
                "streetAddress": "3 Orchard Place LONDON SW1H 0BF GB"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-D240",
        "name": "O F W A T"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-9afb6cc9-0f63-4839-88dc-080c31803098-1",
            "status": "active",
            "date": "2023-11-24T00:00:00Z",
            "datePublished": "2023-12-28T10:29:28Z",
            "value": {
                "amount": 183117,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-02231083",
                    "name": "ACCENT MARKETING AND RESEARCH LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2023-12-14T00:00:00Z",
                "endDate": "2024-05-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/204b625f-9aa4-4a8e-b560-d4217bddb23c",
                    "datePublished": "2023-12-28T10:29:28Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}