Award

Lifeline, Lone Worker and Out of Hours Call Monitoring Services

STAFFORDSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

28 May 2026 at 13:58

Award Notice
Summary of the contracting process

The Lifeline, Lone Worker and Out of Hours Call Monitoring Services contract was managed by Cannock Chase District Council under a selective procurement method through the ESPO framework. Staffordshire County Council served as the buying organisation. The procurement, classified under the CPV code 85000000 for Health and social work services, aimed to provide a telecare alarm service, including a 24-hour monitoring service for sheltered housing schemes in the West Midlands, United Kingdom. Key milestones included the award on 26th May 2026 and the commencement of the contract period on 1st September 2026, set to conclude on 31st August 2030.

This tender presents significant opportunities for businesses involved in telecare and monitoring services, especially those catering to health and social care. With the procurement directed towards providing essential services in managing approximately 5,000 social housing units and offering telecare devices, it is well-suited for SMEs and VCSEs. The competitive advantage would be particularly beneficial for companies experienced in providing comprehensive call monitoring services and equipped to operate within the specified region. Redditch Borough Council T/A NEW Lifeline was awarded the contract, indicating the potential for collaboration or subcontracting opportunities for businesses in this sector.

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Notice Information

Notice Title

Lifeline, Lone Worker and Out of Hours Call Monitoring Services

Notice Description

Cannock Chase District Council (CCDC) has run a Further Competition via ESPO framework agreement no. 203_25 Technology enabled care (Telecare) products and associated services under Lot 1.1. CCDC has awarded a supplier to assist the Council in the provision of a Telecare Alarm Service, which includes a 24-hour monitoring service for sheltered housing schemes and Council housing. The Supplier will also provide out-of-hours telephone call answering and lone working monitoring services. The Council manage approximately 5,000 mixture social housing dwellings - ranging from 1-3 bed flats, 1- 3 bed bungalows, 2-4 bed houses and 4 Independent Living schemes across the District of Cannock Chases in a geographical area of a 10 mile radius across the towns. Council tenants who met criteria for a social alarm are offered a basic telecare device.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9bd68fc1-a340-4f67-98d7-39a13105cf6d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7c2a3803-4945-47ff-aa57-b1b9e241b699
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£288,168 £100K-£500K
Lots Value
Not specified
Awards Value
£288,168 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
28 May 20261 weeks ago
Submission Deadline
26 Mar 2026Expired
Future Notice Date
Not specified
Award Date
25 May 20261 weeks ago
Contract Period
31 Aug 2026 - 31 Aug 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STAFFORDSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STAFFORD
Postcode
ST16 2DH
Post Town
Stoke-on-Trent
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG24 Staffordshire CC
Delivery Location
TLG West Midlands (England)
Local Authority
Stafford
Electoral Ward
Forebridge
Westminster Constituency
Stafford

Supplier Information

Number of Suppliers
1
Supplier Name

REDDITCH BOROUGH COUNCIL T/A NEW LIFELINE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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