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Complaint Handling Satisfaction Tracking Survey

Office of Rail and Road

This public procurement record has 1 release in its history.

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27 Mar 2020 at 10:42

Award Notice
Summary of the contracting process

The OFFICE OF RAIL AND ROAD has successfully completed the procurement process for a contract titled "Complaint Handling Satisfaction Tracking Survey", classified under transport services. The procurement was initiated as a direct action, with a total value of £25,800. Although the tender period ended on 26 March 2020, the contract period commenced on 1 April 2020 and is set to conclude on 30 April 2021. The primary delivery addresses for the services are in various locations including the United Kingdom, British Overseas Territories, and Europe.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) in the research and consultancy sector to expand their business. Companies specialising in transport services, customer satisfaction surveys, and data analysis would be particularly suited to compete for similar future contracts. Engaging with the OFFICE OF RAIL AND ROAD can lead to further collaborations and long-term growth in this industry.

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Notice Information

Notice Title

Complaint Handling Satisfaction Tracking Survey

Notice Description

Complaint Handling Satisfaction Tracking Survey

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9c0b8b81-f3ee-4292-a501-9611530022d6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5537c838-5c95-4ccb-b923-d780e55608a5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

60 - Transport services (excl. Waste transport)

CPV Codes

60000000 - Transport services (excl. Waste transport)

Notice Value(s)

Tender Value
£25,800 Under £100K
Lots Value
Not specified
Awards Value
£25,800 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Mar 20206 years ago
Submission Deadline
26 Mar 2020Expired
Future Notice Date
Not specified
Award Date
26 Mar 20206 years ago
Contract Period
1 Apr 2020 - 30 Apr 2021 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Office of Rail and Road
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
Not specified
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

Critical Research Ltd

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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