Notice Information
Notice Title
Provision of Snagging and Defects Customer Care Services for Sixty Bricks Limited
Notice Description
We are seeking an experienced residential specialist customer care provider to manage the 12 month defects and liability period across a number of Sixty Bricks new build residential schemes located in Waltham Forest. The provider will also be required to deliver a snagging service to ensure that the properties have been completed by the contractor to a high standard and in line with any warranty bodies requirements. The provider will manage the entire defects management and customer care process from the developers build complete snag stage through to 12 months from practical completion of each unit to include all administrative processes/formal requirements. The provider will act as the single point of contact for private and Shared Ownership residents and will be accountable for accurately recording and effectively communicating identified defects to Equans, SBL's contractor, who are responsible for the resolution of defects within agreed timescales. The customer care service provision is required on a 24-hour basis across multiple channels, including resident self-service. The provider will deliver regular reporting and generally support SBL to achieve high levels of satisfaction amongst the specified residents and customers.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-a18ef102-aa8a-42d1-ac62-c307fb937813
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/88103cd1-03b7-433f-b562-cdb839c32e4a
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
70 - Real estate services
-
- CPV Codes
70331000 - Residential property services
Notice Value(s)
- Tender Value
- £100,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £75,000 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 21 Jul 20223 years ago
- Submission Deadline
- 8 Jul 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 20 Jul 20223 years ago
- Contract Period
- 31 Jul 2022 - 1 Aug 2023 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON BOROUGH OF WALTHAM FOREST
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- E17 4JF
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI5 Outer London - East and North East
- Small Region (ITL 3)
- TLI53 Redbridge and Waltham Forest
- Delivery Location
- Not specified
-
- Local Authority
- Waltham Forest
- Electoral Ward
- Chapel End
- Westminster Constituency
- Walthamstow
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/88103cd1-03b7-433f-b562-cdb839c32e4a
21st July 2022 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/e7dbd3a3-4a7c-4a5b-9d29-a729a0782318
29th June 2022 - Opportunity notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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