Award

Customer Experience Research

VALUATION OFFICE AGENCY

This public procurement record has 1 release in its history.

Award

25 May 2022 at 15:47

Summary of the contracting process

The Valuation Office Agency is seeking suppliers for a contract titled "Customer Experience Research," aimed at understanding customers' interactions with the agency. This contract falls under the industry category of research and development services, and it has an estimated value of £112,420. The procurement method is selective, being a call-off from an existing framework agreement. The tender period concluded on 28 April 2022, with the contract awarded on 11 May 2022. The contract is set to run from 16 May 2022 to 16 May 2023, and the work will be delivered within the United Kingdom.

This opportunity can significantly benefit businesses focused on research and consultancy services, particularly those experienced in customer experience studies. As the procurement is aimed at exploring customer perspectives, firms that specialise in qualitative and quantitative research methodologies will find themselves well-positioned to compete. The involvement of a large-scale supplier, such as BMG Research Ltd, indicates the potential for partnerships or subcontracting opportunities that smaller or mid-sized firms may pursue to enhance their service offerings and capabilities in this sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Customer Experience Research

Notice Description

Research to explore and understand customers' experiences of interacting with the VOA.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a1c48228-0323-4db1-9464-f6021d615376
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ffdcb9b3-5f39-49f9-bb7a-e218a571458b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services


CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£112,420 £100K-£500K
Lots Value
Not specified
Awards Value
£112,420 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
25 May 20223 years ago
Submission Deadline
28 Apr 2022Expired
Future Notice Date
Not specified
Award Date
10 May 20223 years ago
Contract Period
15 May 2022 - 16 May 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
VALUATION OFFICE AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W1D 5DA
Post Town
West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
West End
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

BMG RESEARCH

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-a1c48228-0323-4db1-9464-f6021d615376-2022-05-25T16:47:36+01:00",
    "date": "2022-05-25T16:47:36+01:00",
    "ocid": "ocds-b5fd17-a1c48228-0323-4db1-9464-f6021d615376",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "VOA/2021/042",
        "title": "Customer Experience Research",
        "description": "Research to explore and understand customers' experiences of interacting with the VOA.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "73000000",
            "description": "Research and development services and related consultancy services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 112420,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2022-04-28T17:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-05-16T00:00:00+01:00",
            "endDate": "2023-05-16T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-GOR-EA87",
            "name": "Valuation Office Agency",
            "identifier": {
                "legalName": "Valuation Office Agency",
                "scheme": "GB-GOR",
                "id": "EA87"
            },
            "address": {
                "streetAddress": "Wingate House,93-107 Shaftesbury Avenue",
                "locality": "LONDON",
                "postalCode": "W1D5DA",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "tenders@voa.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-02841970",
            "name": "BMG RESEARCH LTD",
            "identifier": {
                "legalName": "BMG RESEARCH LTD",
                "scheme": "GB-COH",
                "id": "02841970"
            },
            "address": {
                "streetAddress": "Beech House, Greenfield Crescent,Edgbaston BIRMINGHAM West Midlands B15 3BE GB"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-EA87",
        "name": "Valuation Office Agency"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-a1c48228-0323-4db1-9464-f6021d615376-1",
            "status": "active",
            "date": "2022-05-11T00:00:00+01:00",
            "datePublished": "2022-05-25T16:47:36+01:00",
            "value": {
                "amount": 112420,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-02841970",
                    "name": "BMG RESEARCH LTD"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-05-16T00:00:00+01:00",
                "endDate": "2023-05-16T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/ffdcb9b3-5f39-49f9-bb7a-e218a571458b",
                    "datePublished": "2022-05-25T16:47:36+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "contractSigned",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/2afbd622-61d5-4948-9a1e-1b9139e479ba",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}