Tender

Applicant, Student and Alumni CRM Project - 2020

UNIVERSITY OF HERTFORDSHIRE

This public procurement record has 1 release in its history.

Tender

12 Feb 2020 at 15:46

Tender Notice
Summary of the contracting process

The University of Hertfordshire is initiating a procurement process for the "Applicant, Student and Alumni CRM Project - 2020". This project involves the supply and implementation of a new multi-channel Contact Centre and a Customer Relationship Management (CRM) system, split into two distinct lots. The procurement, classified under the goods category particularly focusing on Customer Relation Management software, is currently in the Tender stage. Interested parties must submit their bids by the deadline of 13 March 2020, while the contract is anticipated to commence on 1 September 2020 and conclude on 1 September 2023. The tender method being employed is an open procedure, allowing multiple vendors to submit proposals.

This tender presents significant opportunities for businesses seeking to expand within the public sector, particularly for firms specialising in software development and CRM solutions. Businesses that focus on customer service technology, administrative software, and related support services would be particularly well-suited to compete for this contract. The involvement of small and medium enterprises (SMEs) is encouraged, and companies with a proven track record in delivering comprehensive CRM systems will find this opportunity aligns well with their expertise.

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Notice Information

Notice Title

Applicant, Student and Alumni CRM Project - 2020

Notice Description

The supply and implementation of a new Contact Centre and Student Customer Relationship Management (CRM) system for the University of Hertfordshire. There are two lots and tenderers may bid for either or both lots. Lot 1: Multi-Channel Contact Centre Lot 2: Customer Relationship Management (CRM) System It is anticipated that the Multi-Channel service will provide the interface between external engagement services and the CRM system. It is anticipated that the CRM will the interfacing service and foundational database for customer information as collected from various internal and external sources. Please express interest and download the tender documents for full information. Additional information: Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a2b42685-175e-4948-8767-6529121cee82
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7de5d3a7-7139-4ec9-a8d0-92b3ecf6625e
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48219300 - Administration software package

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Feb 20206 years ago
Submission Deadline
13 Mar 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Aug 2020 - 1 Sep 2023 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF HERTFORDSHIRE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HERTFORDSHIRE
Postcode
AL10 9AB
Post Town
St Albans
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
Not specified
Local Authority
Welwyn Hatfield
Electoral Ward
Hatfield South West
Westminster Constituency
Welwyn Hatfield

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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