Notice Information
Notice Title
Provision of Mobilisation, Business Integration of New Analytics Software in to a New Platform
Notice Description
To provide capability into the Trace National Contact Centre operational team to support the business integration of new call analytics software, Contact Lens, to work alongside the new telephony platform that will replace the legacy national trace system. Subject matter and strategic expertise is needed to lead the immediate business integration, develop the future strategic approach to maximise the opportunities presented by the new software including a plan to implement the resourcing structure required to manage, monitor and measure the quality of service delivered by trace national operations.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-a392f7fc-d429-4d4b-a648-c3257a43ba4f
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/aa867f9e-aecd-4013-b4b5-7832bc0876da
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72227000 - Software integration consultancy services
Notice Value(s)
- Tender Value
- £64,460 Under £100K
- Lots Value
- Not specified
- Awards Value
- £64,460 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 5 Jul 20214 years ago
- Submission Deadline
- 22 Jun 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 21 Jun 20214 years ago
- Contract Period
- 27 Jun 2021 - 1 Oct 2021 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)
- Contact Name
- Procurement Operations
- Contact Email
- procurement.operations@dhsc.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- SW1H 0EU
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/aa867f9e-aecd-4013-b4b5-7832bc0876da
5th July 2021 - Awarded contract notice on Contracts Finder -
https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000Q7rb/oZ_1e8m6tMYBRtlPW9FqIgE9Hwh8EHFvmsjI3V_wgso
1764 MCF2 call off FINAL Signed - Davies Group dh_Redacted (1)
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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