Award

ITT for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services

ACCENT HOUSING

This public procurement record has 1 release in its history.

Award

22 Nov 2023 at 09:03

Award Notice
Summary of the contracting process

The procurement process for the provision of Out of Hours, Scheduled and Overflow Contact Centre Services was carried out by Accent Housing, a contracting authority based in Shipley, England. The contract falls under the industry category of Postal and Telecommunications Services. The tender was in the award stage, with a contract value of £249,500 GBP. The tender period ended on 14th August 2023, and the contract is set to run from 26th October 2023 to 25th October 2026.

This tender presents an opportunity for businesses, especially those with experience in providing out of hours contact centre services, to engage with Accent Housing. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate. The contract terms include the initial term of 36 months with possible extensions, offering a stable and potentially long-term business relationship. Businesses adept at quality service delivery, strong contract management practices, and competitive pricing strategies are well-suited to compete for this opportunity.

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Notice Information

Notice Title

ITT for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services

Notice Description

Working in partnership with Accent and its other agencies to enable delivery of its corporate strategy in an efficient manner, Accent are looking for a single Contractor to deliver high quality comprehensive Out of Hours Contact Center Services. Including but not limited to: Out of Hours Contact Center Call Handling, Planned / Scheduled call handling Overflow Call Handling The successful Contractor will have an experienced skill set and a proven track record of providing a similar out of hours contact center provision. A combination of key proposals for service delivery, strong quality offerings, and contract management alongside keen commercial pricing are fundamental parts of this contract, with high expectations of the appointed Contractor's abilities to support and add value to Accent in a tangible and meaningful manner. Initial contract term is 36 months (3 Years) with the option to extend by 2 x 12 months - at Accent's discretion.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a65e11a4-23dc-41bf-bac8-c98c7516d13a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1038d683-e8bb-432b-93b1-9676fce9c6ee
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64000000 - Postal and telecommunications services

Notice Value(s)

Tender Value
£249,500 £100K-£500K
Lots Value
Not specified
Awards Value
£149,700 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Nov 20232 years ago
Submission Deadline
14 Aug 2023Expired
Future Notice Date
Not specified
Award Date
17 Sep 20232 years ago
Contract Period
25 Oct 2023 - 25 Oct 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ACCENT HOUSING
Contact Name
Amy Armitage
Contact Email
amy.armitage@accentgroup.org
Contact Phone
+44 12740654420

Buyer Location

Locality
SHIPLEY
Postcode
BD17 7SW
Post Town
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Bradford
Electoral Ward
Baildon
Westminster Constituency
Shipley

Supplier Information

Number of Suppliers
1
Supplier Name

SPS DOORGUARD

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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