Notice Information
Notice Title
Visa and Citizenship Application Services - Lot 2 - Americas, Eur, Can, Aus
Notice Description
The Secretary of State for the Home Department, acting through UK Visas and Immigration (UKVI), is the Authority seeking to procure a global network of Visa and Citizenship Application Service (VCAS) Centres, in support of Home Office activity across both UKVI and Her Majesty's Passport Office (HMPO). This procurement was formerly referred to as Future Supplier Services. UKVI is responsible for making millions of decisions every year about who has the right to visit or stay in the country, with a firm emphasis on national security and a culture of customer satisfaction for people who come here legally. UKVI's vision is to be a world-leading immigration service working for a safe and prosperous UK. To that end, two of our key missions are to deliver world-class customer service and to control migration. UKVI's challenge is to transform services in a way that enhances customer experience and controls outcomes. To achieve this, the VCAS requirements will cover the following activities: - Provision of VCAS Centres (infrastructure and people) - Appointment booking - Priority / added-value services - Fees - Identity check and document verification - Document upload - Biometric capture - Digital interviewing - Vignette services - HMPO specific requirements - Complaints and customer insight The procurement has been divided into 5 geographical lots: (1) Africa and Middle East (2) Americas, Canada, Australasia and Europe (3) China and Taiwan (4) Asia and Asia Pacific (5) The UK Through this procurement, VCAS is seeking solutions that will provide continuity of services for customers, global consistency for HO and suppliers, and a foundation to support future transformation delivered by other HO Programmes. This Contract Award Notice is for Lot 2 Only. Further award notices will be published following the Award of all other Lots. Additional information: For the avoidance of doubt, the Authority has included the value set out within the Prior Information Notice within this Contract Notice however it is not possible to definitively determine the value of this opportunity due to the fact that its actual value is dependent on the extent to which it is utilised by the the end user, including extension options and volume variability.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-a750cf2d-331e-4131-961b-c11b18e196a5
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/0697c2c7-41f8-4548-b578-c4d08bbefdd6
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Competitive procedure with negotiation (above threshold)
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
75 - Administration, defence and social security services
-
- CPV Codes
75110000 - General public services
Notice Value(s)
- Tender Value
- £303,000,000 £100M-£1B
- Lots Value
- Not specified
- Awards Value
- £303,000,000 £100M-£1B
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 25 Jan 20242 years ago
- Submission Deadline
- 10 Jan 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 17 Oct 20232 years ago
- Contract Period
- 17 Oct 2023 - 17 Oct 2027 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- HOME OFFICE
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SW1P 4DF
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/0697c2c7-41f8-4548-b578-c4d08bbefdd6
25th January 2024 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/f37694da-199c-4951-8a04-f9470b1aaee4
13th November 2023 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/0a391882-d20d-42e3-92a3-391a6e5a55f2
VCAS Lot 2 Americas Europe Canada Australasia Signed_Redacted -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/30bb88fe-89d1-4ed4-996a-9b4f8250f27f
VCAS Lot 2 Americas Europe Canada Australasia Signed_Redacted
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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