Award

ITEP0640 - ServiceNow Managed Support & Development Services

NATIONAL HIGHWAYS

This public procurement record has 1 release in its history.

Award

29 Jan 2024 at 11:36

Award Notice
Summary of the contracting process

The National Highways organisation has awarded a contract for ServiceNow Managed Support & Development Services to UP3 Services Limited. The contract is valued at £2,929,242 and is part of the services category. The procurement stage is selective, following a call-off from a framework agreement. The contract period runs from 13th December 2023 to 31st March 2025.

This tender provides an opportunity for businesses in service development to engage with National Highways. Small and medium enterprises (SMEs) are particularly encouraged to participate. Businesses located in the British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom may be eligible to compete for this procurement opportunity.

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Notice Information

Notice Title

ITEP0640 - ServiceNow Managed Support & Development Services

Notice Description

ITEP0640 - ServiceNow Managed Support & Development Services The contract has been awarded until 31/03/25. The Services to be provided by the Supplier includes the following: ServiceNow Managed Support and Development Services. Managed Support Service: 2nd and 3rd line support team to manage: -Core platform support - to resolve incidents and fulfil requests. -Platform governance - best practice guidance. -Demand management - idea and demand review, backlog management. -Minor enhancements - to in-scope applications and processes. -Platform management - platform performance, scheduling of patch and platform upgrades, testing, minor platform enhancements. -Platform optimisation - license optimisation, adoption of new functionality, best practice process guidance. -Service reporting - service status dashboard and weekly reporting, service reviews. Managed Development Service: Programme Manager, Engagement Manager and Technical team to deliver: -Support and enhancement of the ServiceNow platform. -Proactively manage business and IT demand for service automation. -Extend / enhance functionality of existing applications. -Develop new applications. -Perform end-to-end testing of these applications. -Transition the applications into the production environment.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ace7bdaf-dadf-4418-ba2c-19218273680a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/77dc8a20-e04f-4c3e-92b7-91ba15470221
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48983000 - Development software package

Notice Value(s)

Tender Value
£2,929,242 £1M-£10M
Lots Value
Not specified
Awards Value
£2,929,242 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jan 20242 years ago
Submission Deadline
11 Dec 2023Expired
Future Notice Date
Not specified
Award Date
11 Dec 20232 years ago
Contract Period
13 Dec 2023 - 31 Mar 2025 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL HIGHWAYS
Contact Name
National Highways
Contact Email
enterprisesystemsprocurement@nationalhighways.co.uk
Contact Phone
Not specified

Buyer Location

Locality
BIRMINGHAM
Postcode
B1 1RN
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

UP3 SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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