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Innovate UK Salesforce Licencing

UK SHARED BUSINESS SERVICES LIMITED

This public procurement record has 6 releases in its history.

AwardUpdate

08 Oct 2026 at 12:04

Award Notice
AwardUpdate

28 May 2026 at 13:34

Award Notice
AwardUpdate

16 Mar 2026 at 10:04

Award Notice
AwardUpdate

03 Nov 2025 at 08:35

Award Notice
AwardUpdate

25 Oct 2024 at 09:41

Award Notice
Award

27 Oct 2023 at 14:38

Award Notice
Summary of the contracting process

UK Shared Business Services Limited procured Salesforce software licences for a requirement described as Innovate UK’s, on behalf of UK Research and Innovation. The purchase is categorised as goods, but the requirement also includes additional services added through contract variations. Delivery is associated with Swindon, England. The procurement is for Salesforce licensing rather than a general software or IT-services requirement, so it is most relevant to suppliers able to provide Salesforce licences and related services to a public-sector customer.

The procurement has been awarded to Softcat PLC following a mini-competition under the NHS DWS framework. The award was made on 4 October 2023. The contract began on 1 November 2023 and, after the first 12-month extension was exercised, is due to run until 31 October 2027. The initial award value was £4,302,898.14 excluding VAT; following variations for additional services and the extension, the stated revised contract value is £6,190,885.18 excluding VAT. The process was a selective framework call-off. Small and medium-sized enterprises were indicated as suitable to participate. The procurement data does not set out an evaluation basis beyond the mini-competition route.

This award provides a concrete example of UK Research and Innovation buying Salesforce licences, with additional services added during the contract. Suppliers seeking to compete for similar work from this buyer would need to supply Salesforce licensing and be able to support associated services as requirements change. The procurement was run through a mini-competition under the NHS DWS framework, so familiarity with that framework route would be relevant. The stated SME suitability indicates that smaller suppliers may be able to compete, although Softcat PLC, a large supplier, won this award. The contract’s extension and variations show that the requirement included scope for continued licensing and additional services, making delivery capacity across both components commercially relevant.

How relevant is this notice?

Notice Information

Notice Title

Innovate UK Salesforce Licencing

Notice Description

***Please note this is an award notice, not a call for competition*** UK Research and Innovation had a requirement for the provision of Salesforce Licencing. This has been sourced via a Mini Competition under the NHS DWS Framework agreement and awarded to Softcat PLC. ***This requirement has had a variation for additional services. By amending this Call-Off Contract this will bring the total value of this Call-Off Contract to PS4,269,038.23 excluding VAT.*** ***This requirement has had a variation for additional services. By amending this Call-Off Contract this will bring the total value of this Call-Off Contract to PS4,302,898.14 excluding VAT.*** ***This requirement has had a variation for additional services. By amending this Call-Off Contract this will bring the total value of this Call-Off Contract to PS4,303,950.78 excluding VAT.*** The first optional 12-months extension has been exercised at the total value of PS1,886,934.40 excluding VAT. As per Contract Variation 010 the new contract value is PS6,190,885.18 excluding VAT.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-add36937-809d-4433-b80a-0a82a501e681
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bb4566a7-84d7-4a8d-842e-ff1fe7b85341
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£9,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
£10,493,783 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
8 Oct 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
4 Oct 20233 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK SHARED BUSINESS SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1FF
Postcode Area
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

Softcat Plc

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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