Award

Freshservice - ITSM Service Desk Software

NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

  • Contract Timeline

    Publication Date

    29th August 2024 14:58:13 PM

  • Contract Summary

    IT Service Desk software solution. Featuring an intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, enterprise reporting, rich integration capabilities, smart automation and AI/ML capabilities. Freshservice is device agnostic and available via Android/iOS apps.

  • Contract Details

    Open Contracting ID

    ocds-b5fd17-addcada1-93d9-44c7-bcf4-8d03269edfb5

    Publication Source

    Contracts Finder

    Procurement Stage

    Award

    Procurement Method

    N/A

    Procurement Method Details

    Other -

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    48000000

    CPV Division(s)

    48 - Software package and information systems

  • Awarding Authority

    NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

    Buyer Name

    Nathan Griffen NNUH

    Buyer Email

    nathan.griffen@nnuh.nhs.uk

    Buyer Phone

    Buyer Address

    Colney Lane

    Norwich

    NR4 7UY

    GB

  • Awarded Supplier(s)

    Supplier Name(s)

    FRESHWORKS TECHNOLOGIES UK LIMITED