Award

Victims of Crime User Satisfaction Survey Service

BRITISH TRANSPORT POLICE

This public procurement record has 2 releases in its history.

AwardUpdate

28 Jun 2023 at 12:22

Award Notice
Award

06 Jul 2022 at 11:17

Award Notice
Summary of the contracting process

The British Transport Police has awarded a contract for the "Victims of Crime User Satisfaction Survey Service" with a total value of £151,384.32. The procurement method used was selective, involving a call-off from a framework agreement. The contract commenced on 1st July 2022 and will run until 30th June 2024. The service falls under the main procurement category of research services. The buying organisation, British Transport Police, is located in London with a postal code of NW1 9LN.

This tender opportunity for the Victims of Crime User Satisfaction Survey Service provides potential business growth prospects primarily for companies offering research services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations would be well-suited to compete due to the contracting authority's preference for these types of suppliers. The contract involves conducting monthly user satisfaction surveys with victims of crime through online and telephone interviews to measure their satisfaction with British Transport Police interactions.

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Notice Information

Notice Title

Victims of Crime User Satisfaction Survey Service

Notice Description

BTP conducts a monthly user satisfaction survey with victims of crime online and through telephone interviews. It measures their satisfaction with BTP interactions and feeds into the Force's Management Information. Commencement Date 1 July 2022 Expiry Date 30 June 2023 Extension Period 12 months (until maximum 30 June 2024) This edited Notice is to advise British Transport Police has exercised its right to utilise the optional extension period.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b24d506e-202e-40ff-960e-64ccc7ff5803
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e74b6c88-41f0-4d10-9866-c946838cd810
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£151,384 £100K-£500K
Lots Value
Not specified
Awards Value
£151,384 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jun 20232 years ago
Submission Deadline
20 Jun 2022Expired
Future Notice Date
Not specified
Award Date
29 Jun 20223 years ago
Contract Period
30 Jun 2022 - 30 Jun 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BRITISH TRANSPORT POLICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW1 9LN
Post Town
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
Camden Town
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

OPINION RESEARCH SERVICES

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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