Award

Developing and launching Customer Service Standards and improving network occupancy capability

HIGHWAYS ENGLAND

This public procurement record has 1 release in its history.

Award

04 Oct 2018 at 12:50

Award Notice
Summary of the contracting process

The procurement process, conducted by Highways England, focuses on developing and launching Customer Service Standards and enhancing network occupancy capabilities. This tender falls under the category of research and development services, valued at approximately £382,033, located in the North East of the United Kingdom. The procurement method used was selective, and the tender period concluded on 3rd September 2018, with the contract scheduled to commence on 4th October 2018 and running until 31st March 2020.

This tender represents an opportunity for businesses involved in research and development, particularly those specialising in consultancy services aimed at improving operational efficiency within network management. Companies with capabilities in policy development, data handling, and performance evaluation will be well-suited to compete. The nature of this contract may invite medium to large enterprises focused on innovative solutions in public infrastructure to consider potential partnership or bidding strategies that align with the needs outlined by Highways England.

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Notice Information

Notice Title

Developing and launching Customer Service Standards and improving network occupancy capability

Notice Description

The headline objective is to deliver improvements in the practice of delivering the Network Management Duty which requires consistent and effective policy, processes, guidance and systems/data handling knowledge and positive challenge to ensure high standards of planning and real-time roadworks and network activity information. The task requires an evaluation of our present performance in this regard, delivery of changes and solutions and embedment across those teams tasked with these functions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b3517c32-f7ae-489f-bf84-5611fd357b3e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d36a1dda-c756-4fa0-b937-9b374fe77d7c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£382,033 £100K-£500K
Lots Value
Not specified
Awards Value
£382,033 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Oct 20187 years ago
Submission Deadline
3 Sep 2018Expired
Future Notice Date
Not specified
Award Date
3 Oct 20187 years ago
Contract Period
3 Oct 2018 - 31 Mar 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HIGHWAYS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B1 1RN
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLC North East (England)
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

ARUP

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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