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Granicus Forms Cloud-Based Platform for Communications, Citizen Engagement, Digital Services and Service Delivery

Epping Forest District Council

This public procurement record has 1 release in its history.

Award

30 Jul 2026 at 10:25

Award Notice
Summary of the contracting process

Epping Forest District Council procured a cloud-based forms platform to support communications, citizen engagement, digital services and service delivery. The requirement covers form-making software and associated platform services, enabling the council to create and manage digital forms and use them within services for residents and other users. The work is for delivery in Epping, England. The main procurement category is services. The named supplier is Granicus-Firmstep Limited, a large software and digital services provider. The opportunity was identified as suitable for small and medium-sized enterprises, although the selected supplier is a large organisation. The requirement is closely aligned with suppliers providing cloud software for public-sector communications, online forms, customer interaction and digital service workflows.

The procurement has been completed and awarded. Epping Forest District Council used a selective call-off from the G-Cloud 14 framework, under the Public Contracts Regulations 2015. Bids were due by 23 January 2026 at 12:00 UTC. The estimated procurement value was between £272,310 and £363,080. Granicus-Firmstep Limited was awarded the contract on 2 March 2026 for £272,310. The contract period runs from 31 March 2026 to 30 March 2029. The award description identifies this as a call-off from the G-Cloud 14 framework, reference RM1557.14. The recorded award is active, and the overall tender status is complete. This outcome records one supplier award for the council’s forms and digital service platform requirement.

For suppliers that did not win this procurement, the award demonstrates established public-sector demand for cloud-based forms and platforms combining communications, citizen engagement, digital services and service delivery. A credible competitor for a future requirement from Epping Forest District Council would need a mature cloud platform for building and managing digital forms, supporting resident-facing interactions and connecting those forms to practical service workflows. Relevant capability includes delivering reliable software services to a council, handling varied digital service needs and supporting ongoing platform use rather than a one-off technology supply. Suppliers should also understand public-sector framework call-offs, particularly the G-Cloud route, and be able to present a clear, scalable service that is accessible to smaller organisations as well as larger providers.

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Notice Information

Notice Title

Granicus Forms Cloud-Based Platform for Communications, Citizen Engagement, Digital Services and Service Delivery

Notice Description

Granicus Forms Cloud-Based Platform for Communications, Citizen Engagement, Digital Services and Service Delivery

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b4964670-bfd3-4bea-b724-c77ea671f355
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7596c081-8817-4926-a01f-95e2b672fd8d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48325000 - Form-making software package

Notice Value(s)

Tender Value
£363,080 £100K-£500K
Lots Value
Not specified
Awards Value
£272,310 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
2 Mar 20267 months ago
Contract Period
31 Mar 2026 - 30 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Epping Forest District Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EPPING
Postcode
CM16 4BZ
Postcode Area
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH35 West Essex
Delivery Location
Not specified
Local Authority
Epping Forest
Electoral Ward
Epping West & Rural
Westminster Constituency
Epping Forest

Supplier Information

Number of Suppliers
1
Supplier Name

Granicus-Firmstep Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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