Notice Information
Notice Title
Death Claims Management Review
Notice Description
Atos processes death claims on behalf of NS&I. This involves assessing claims for funds submitted by or on behalf of beneficiaries after the death of an NS&I customer. Simple claims are handled in Chennai; complex claims are referred to a team in the UK. The objective of this review is to assess the design and effectiveness of Atos' controls operating in this process. The main areas to cover are: * Atos' UK based controls over the death claim process in Chennai * Court Funds Office death claims * Robotic chat automation and the development of this project * Application and removal of blocker markers on customer profiles * Automated blanket tracing of customers' connected product holdings The review will not cover: * Blanket tracing of lost/dormant customers * Payment processes * Testing of death claim handling or call sampling. Risks: * Fraudulent claims are not identified; * Delays in processing claims lead to complaints * Errors in processing claims lead to complaints and financial loss. * Blockers, markers and account information are incorrectly applied to deceased customer profiles. This contract is Framework further competition via Lot 1 of Crown Commercial Service Framework RM6188, 'Audit and Assurance Services'.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-b4ad427e-a17c-42a1-ac7a-c5c537dd2a26
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/02f155be-a331-4633-8be9-46e0c4f44edd
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79212200 - Internal audit services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 24 Oct 20223 years ago
- Submission Deadline
- 9 Sep 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 27 Sep 20223 years ago
- Contract Period
- 4 Oct 2022 - 4 Apr 2023 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NS&I
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SW1P 3BT
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- TLE Yorkshire and The Humber
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/02f155be-a331-4633-8be9-46e0c4f44edd
24th October 2022 - Awarded contract notice on Contracts Finder -
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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