Notice Information
Notice Title
Contact Centre as a Service (CCaaS)
Notice Description
Invest in a Contact Centre as a Service (CCaaS) solution to replace the MCA's aging and unsupported legacy contact centre system for all MCA customer communications.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-b5415365-de62-4a8e-959b-05e155670b0c
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/c83341c9-2753-4ebd-abec-c53a1c88fbd4
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- £995,135 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- £995,135 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 28 Feb 202512 months ago
- Submission Deadline
- 9 Dec 2024Expired
- Future Notice Date
- Not specified
- Award Date
- 24 Feb 20251 years ago
- Contract Period
- 3 Feb 2025 - 2 Feb 2028 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- MCA - MARITIME AND COASTGUARD AGENCY
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- SOUTHAMPTON
- Postcode
- SO15 1EG
- Post Town
- Southampton
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ3 Hampshire and Isle of Wight
- Small Region (ITL 3)
- TLJ32 Southampton
- Delivery Location
- Not specified
-
- Local Authority
- Southampton
- Electoral Ward
- Banister & Polygon
- Westminster Constituency
- Southampton Itchen
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/c83341c9-2753-4ebd-abec-c53a1c88fbd4
28th February 2025 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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