Notice Information
Notice Title
Furniture for Norwich City Council's customer contact centre
Notice Description
Norwich City Council has a busy customer contact centre (based at City Hall, Norwich, NR2 1NH) welcoming around 100,000 customer per annum. Customers visit the contact centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc. The existing contact centre is to be adapted to form one large hall in which the various departments within the council will conduct business with their customers. The emphasis of the re-designed contact centre will be for customers to benefit from either 'self-service' or if preferred an appointment based system to meet "face to face" with council staff. The contact centre layout is to be remodelled and all furniture will be replaced to enable council staff to "walk the floor" and talk to / direct customers to where they need to be or to sit with customers to conduct their business using "mobile" computer tablets. The council is looking for a supplier or a combination of suppliers to supply the furniture required to launch the new contact centre later this year.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-b5711e51-660b-494b-8914-09583e8df6e6
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/2c38efa7-7abc-4d8c-97c4-f8064b22ec39
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Goods
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
39 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products
-
- CPV Codes
39100000 - Furniture
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £73,466 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 3 Jul 20187 years ago
- Submission Deadline
- 13 Jun 2018Expired
- Future Notice Date
- Not specified
- Award Date
- 19 Jun 20187 years ago
- Contract Period
- 9 Jul 2018 - 31 Aug 2018 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NORWICH CITY COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- NORWICH
- Postcode
- NR2 1NH
- Post Town
- Norwich
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH5 Norfolk
- Small Region (ITL 3)
- TLH51 Norwich and East Norfolk
- Delivery Location
- Not specified
-
- Local Authority
- Norwich
- Electoral Ward
- Mancroft
- Westminster Constituency
- Norwich South
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/2c38efa7-7abc-4d8c-97c4-f8064b22ec39
3rd July 2018 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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