Tender

TENDER FOR THE PROVISION OF A TELECARE SUPPORT SERVICE INCLUDING PAYMENT COLLECTION

SOUTH GLOUCESTERSHIRE COUNCIL

This public procurement record has 1 release in its history.

Tender

18 Jan 2019 at 16:26

Tender Notice
Summary of the contracting process

South Gloucestershire Council is hosting a tender for the provision of a Telecare Support Service, which includes payment collection. This contract falls under the health and social work services category, with an estimated value of £550,000 over a maximum term of 60 months, starting from 26th October 2019. The active procurement process is currently in the tender stage, with a submission deadline set for 25th February 2019. Bidders are required to have a proven track record in providing Telecare services and must be registered with the Telecare Services Association. Successful organisations will also need to ensure all testing and due diligence is completed prior to the contract commencement date.

This tender presents significant opportunities for businesses specialising in health and social care services, particularly those capable of delivering round-the-clock telephone response operations. Small and Medium-sized Enterprises (SMEs) and Voluntary, Community, and Social Enterprises (VCSEs) would be particularly suited to compete given their flexibility and community-focused services. By securing this contract, organisations can not only contribute to essential community welfare but also expand their operational portfolio and revenue streams in the growing field of telecare support services.

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Notice Information

Notice Title

TENDER FOR THE PROVISION OF A TELECARE SUPPORT SERVICE INCLUDING PAYMENT COLLECTION

Notice Description

South Gloucestershire Council is seeking bids from organisations for the provision of a Telecare Support Service including payment collection. Support will be provided to adult service users and their carers. Organisations must have a proven track record in providing this type of service and must be registered with the Telecare Services Association (TSA). The contract will commence on 26th October 2019. The service will require telephone response 24hrs per day 365 days per year. The contract is for 60 months with an optional extension clause of up to 24 months subject to performance and funding. The OJEU has been published based on an estimated value of PS550,000 for this contract over the maximum term including any extension. The Council has been advised by the current provider that TUPE will not apply to this tender. All bids must include the provision of a Telecare Support Service and payment collection, variant bids will not be accepted. All implementation and pre contract start date testing & due diligence must be completed prior to the contract start date of 26 October 2019.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b5c44a26-6b62-48cf-8c3e-1b5e46f6be45
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6e9b5073-4fa7-4d0f-aa21-d5c457c34fe9
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£550,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Jan 20197 years ago
Submission Deadline
25 Feb 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
25 Oct 2019 - 25 Oct 2024 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTH GLOUCESTERSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
YATE
Postcode
BS37 5AF
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
TLK South West (England)
Local Authority
South Gloucestershire
Electoral Ward
Frampton Cotterell
Westminster Constituency
Thornbury and Yate

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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