Award

ITSM SERVICE DESK REPLACEMENT TOOL

WEST MIDLANDS FIRE AND RESCUE AUTHORITY

This public procurement record has 1 release in its history.

Award

19 Jul 2017 at 15:30

Award Notice
Summary of the contracting process

The West Midlands Fire and Rescue Authority is conducting a tender for the "ITSM Service Desk Replacement Tool". This procurement is part of the services industry and is focused on enhancing ICT incident management by replacing the current system, 'Web Help Desk', with a more efficient, stable, and user-friendly solution. The contract has been awarded, with a total value of £113,667, and includes a contract period starting from 30th June 2017 until 29th June 2020. Key stakeholders include Ivanti as the awarded supplier, and Gerri Turner serves as the contact point for the buying organisation based in Birmingham, England.

This tender presents a valuable opportunity for businesses specialising in IT service management solutions, particularly those that can offer innovative, user-centric software for helpdesk and support services. Companies that provide 'Tier 2' ITSM functionalities and have the capability to implement solutions swiftly will be well-suited to engage in similar tenders within the public sector. Additionally, small and medium-sized enterprises (SMEs) and voluntary and community sector enterprises (VCSEs) may find favourable conditions to compete in this market space.

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Notice Information

Notice Title

ITSM SERVICE DESK REPLACEMENT TOOL

Notice Description

WMFS currently utilise 'Web Help Desk' to manage their ICT incident, problem, change and request fulfilment tickets. WMFS are planning to replace Web Help Desk with a new solution that is stable, reliable and easy to use, and which can provide better reporting and support an improved customer experience. WMFS requires a software solution that will deliver standard ITSM functionality - a 'Tier 2' ITSM solution to deliver core 'standard' ITSM functionality, ideally using a simple an intuitive collaborative approach - to replace the current tool - with optimal implementation time, tailoring and cost.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b7b27ab5-157b-4130-b4f1-d02895855fa3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3fe5da6d-2d00-44cc-9996-62f514f44535
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

72253100 - Helpdesk services

Notice Value(s)

Tender Value
£113,667 £100K-£500K
Lots Value
Not specified
Awards Value
£113,667 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Jul 20178 years ago
Submission Deadline
6 Jan 2017Expired
Future Notice Date
Not specified
Award Date
29 Jun 20178 years ago
Contract Period
29 Jun 2017 - 29 Jun 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST MIDLANDS FIRE AND RESCUE AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B7 4HW
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Nechells
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

IVANTI

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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