AwardUpdate

Historic England Customer Service Provision - AWARD

HISTORIC ENGLAND

  • Contract Timeline

    Publication Date

    28th November 2024 09:32:18 AM

  • Contract Summary

    Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026. Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service. Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1.

  • Contract Details

    Open Contracting ID

    ocds-b5fd17-bee08567-f535-4d39-9863-b7e4d15fae10

    Publication Source

    Contracts Finder

    Procurement Stage

    AwardUpdate

    Procurement Method

    Open

    Procurement Method Details

    Open Procedure

    Procurement Category

    Services

    Tender Suitability

    SME

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    90900000
    90910000
    90919200

    CPV Division(s)

    90 - Sewage-, refuse-, cleaning-, and environmental services

  • Awarding Authority

    HISTORIC ENGLAND

    Buyer Name

    Yuliia Patsora

    Buyer Email

    yuliia.patsora@historicengland.org.uk

    Buyer Phone

    +441793445069

    Buyer Address

    Firefly Avenue, Swindon

    Wiltshire

    SN2 2EH

    United Kingdom

  • Awarded Supplier(s)

    Supplier Name(s)

    ADECCO UK LIMITED


Award

Historic England Customer Service Provision - AWARD

HISTORIC ENGLAND

  • Contract Timeline

    Publication Date

    28th November 2024 09:14:21 AM

  • Contract Summary

    Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026. Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service. Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1.

  • Contract Details

    Open Contracting ID

    ocds-b5fd17-bee08567-f535-4d39-9863-b7e4d15fae10

    Publication Source

    Contracts Finder

    Procurement Stage

    Award

    Procurement Method

    Open

    Procurement Method Details

    Open Procedure

    Procurement Category

    Services

    Tender Suitability

    SME

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    90900000
    90910000
    90919200

    CPV Division(s)

    90 - Sewage-, refuse-, cleaning-, and environmental services

  • Awarding Authority

    HISTORIC ENGLAND

    Buyer Name

    Yuliia Patsora

    Buyer Email

    yuliia.patsora@historicengland.org.uk

    Buyer Phone

    +441793445069

    Buyer Address

    Firefly Avenue, Swindon

    Wiltshire

    SN2 2EH

    United Kingdom

  • Awarded Supplier(s)

    Supplier Name(s)

    ADECCO UK LIMITED