Historic England Customer Service Provision - AWARD

HISTORIC ENGLAND

There are 2 contracts in this contracting process.

Summary of the contracting process

Historic England has awarded a contract for customer service provisions to Adecco UK Limited, valued at £447,278, with the contract running from 2nd December 2024 to 31st March 2028. This procurement falls under the Cleaning and sanitation services category, with specific classifications including Office cleaning services and Cleaning services. The service will operate from Adecco's or employees' premises from Monday to Friday, 09:00-17:00, year-round. The contract includes seven core service components with an optional component starting 1st March 2026, with no onsite requirement at Historic England's locations, and targets various regions such as the United Kingdom, British Overseas Territories, and other territories globally. This procurement was conducted via an open procedure, and the documentation and further details were published on 28th November 2024.

The awarded contract offers substantial growth opportunities for businesses specialising in customer service and cleaning services who can meet the specified service standards and operate remotely. Small and medium-sized enterprises (SMEs) are particularly well-suited to compete for such tenders due to the remote operational requirements and the focus on continuous service improvement highlighted by Historic England. This procurement paves the way for service-oriented businesses to expand their clientele and reinforce their market presence by collaborating with a prominent public sector organisation like Historic England.

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Historic England Customer Service Provision - AWARD

HISTORIC ENGLAND

Contract Timeline

Publication Date

28th November 2024 09:32:18 AM
Contract Summary

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026. Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service. Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1.
Contract Details

Open Contracting ID

ocds-b5fd17-bee08567-f535-4d39-9863-b7e4d15fae10

Publication Source

Contracts Finder

Procurement Stage

AwardUpdate

Procurement Method

Open

Procurement Method Details

Open Procedure

Procurement Category

Services

Tender Suitability

SME

Framework / DPS
Contract Classification

CPV Code(s)

90900000
90910000
90919200

CPV Division(s)

90 - Sewage-, refuse-, cleaning-, and environmental services
Awarding Authority

HISTORIC ENGLAND

Buyer Name

Yuliia Patsora

Buyer Email

yuliia.patsora@historicengland.org.uk

Buyer Phone

+441793445069

Buyer Address

Firefly Avenue, Swindon

Wiltshire

SN2 2EH

United Kingdom
Awarded Supplier(s)

Supplier Name(s)

ADECCO UK LIMITED

View contract on Contracts Finder

Award

Historic England Customer Service Provision - AWARD

HISTORIC ENGLAND

Contract Timeline

Publication Date

28th November 2024 09:14:21 AM
Contract Summary

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026. Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service. Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1.
Contract Details

Open Contracting ID

ocds-b5fd17-bee08567-f535-4d39-9863-b7e4d15fae10

Publication Source

Contracts Finder

Procurement Stage

Award

Procurement Method

Open

Procurement Method Details

Open Procedure

Procurement Category

Services

Tender Suitability

SME

Framework / DPS
Contract Classification

CPV Code(s)

90900000
90910000
90919200

CPV Division(s)

90 - Sewage-, refuse-, cleaning-, and environmental services
Awarding Authority

HISTORIC ENGLAND

Buyer Name

Yuliia Patsora

Buyer Email

yuliia.patsora@historicengland.org.uk

Buyer Phone

+441793445069

Buyer Address

Firefly Avenue, Swindon

Wiltshire

SN2 2EH

United Kingdom
Awarded Supplier(s)

Supplier Name(s)

ADECCO UK LIMITED

View contract on Contracts Finder