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Managed Hosted Infrastructure Services

Care Quality Commission

This public procurement record has 1 release in its history.

Award

29 Jul 2026 at 11:18

Award Notice
Summary of the contracting process

The Care Quality Commission procured managed hosted infrastructure services for its customer relationship management (CRM) environment. The requirement falls within IT services covering consulting, software development, internet and support, with the practical focus on operating and supporting hosted CRM infrastructure. Delivery is associated with Newcastle upon Tyne and England. The buyer is the Care Quality Commission, a public sector regulator based at Citygate, Gallowgate, Newcastle upon Tyne. This is a services requirement rather than a supply of equipment or construction work. The scope is therefore relevant to providers of managed cloud infrastructure, hosted CRM platforms, infrastructure operations, technical support and related IT service management, particularly those able to support a public body's business-critical CRM environment.

This procurement has been completed and awarded. The Care Quality Commission used a selective direct award call-off from the CCS G Cloud 14 Framework Agreement, Lot 3 Cloud Support. Computacenter (UK) Limited was selected on 14 July 2026 for a maximum awarded value of £581,134.13, including charges for optional extensions. The contract period runs from 6 July 2026 to 31 December 2026, giving an initial six-month term. The tender submission deadline was 25 May 2026 at 12:00. The requirement was evaluated through the framework's direct-award route rather than an open competition. The procurement was classified as services, and the opportunity was recorded as complete following the award.

Although this contract has already been awarded, it provides a clear signal of the Care Quality Commission's demand for managed hosted CRM infrastructure and cloud support. The successful supplier is a large IT services provider, indicating that credible competitors for a future requirement would need substantial operational capacity, mature service management and the ability to support hosted infrastructure reliably for a public sector organisation. Relevant capability is likely to include CRM hosting, cloud operations, monitoring, incident and problem management, security, resilience, technical support and service continuity. Suppliers should also understand framework call-off and direct-award routes, and be able to evidence delivery of managed infrastructure services at comparable organisational scale.

How relevant is this notice?

Notice Information

Notice Title

Managed Hosted Infrastructure Services

Notice Description

This is a Contract Award Notice. The Care Quality Commission (CQC) require managed hosted CRM infrastructure services. This procurement was undertaken through the CCS G Cloud 14 Framework Agreement (RM1557.14) Lot 3 Cloud Support, following the Direct Award process. The Contract is awarded for a period of 6 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC TDI 032

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c0a8d108-63ec-4a06-9e22-1d9a474f08c8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9637d3aa-019f-4e00-8dd0-40ab38a1158e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£581,134 £500K-£1M
Lots Value
Not specified
Awards Value
£581,134 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
14 Jul 20262 months ago
Contract Period
6 Jul 2026 - 31 Dec 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Care Quality Commission
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 4PA
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

Computacenter

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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