Tender

Customer Satisfaction Surveys

ANCHOR HANOVER

This public procurement record has 1 release in its history.

Tender

08 Nov 2021 at 08:22

Tender Notice
Summary of the contracting process

The procurement process involves Anchor Hanover, a provider of housing and care services to older people, which is seeking a contractor for Customer Satisfaction Surveys. This contract falls under the services category, specifically focused on customer satisfaction survey tasks (CPV code 79342311). The tender is currently in the planning stage, with a deadline for submissions set for 17 December 2021. The contract period is expected to commence on 1 April 2022 and run until 31 March 2025, covering various regions across the United Kingdom.

This tender presents a significant opportunity for businesses specialising in survey management and analysis, particularly those capable of delivering high-quality customer engagement and feedback mechanisms. Suitable candidates may include small and medium-sized enterprises (SMEs) with expertise in customer satisfaction methodologies, data analysis, and reporting. The requirement for end-to-end management from concept to delivery suggests that capable firms will have the chance to showcase their innovative solutions and contribute to enhancing service standards within the housing and care sector.

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Notice Information

Notice Title

Customer Satisfaction Surveys

Notice Description

Anchor's overarching ambition is to be recognised by our customers and other stakeholders as the best provider of housing and care services to older people. Our customer principles are: * Do what's right * Right first time, every time * Empowerment and front line ownership of the customer relationship * Create one touch processes with single point of contact * Ensure every step adds value * Don't design processes or procedures around failure Our customer plan is: * Improve customer satisfaction across all services to upper quartile levels * Truly customer centric approach - putting customers at the heart of all decision making * Culture of be the best in everything we do, in both our service and the handling of complaints at source wherever possible. * Challenge and eradicate poor service everywhere * Shift consultation to genuine engagement in decision making and continual improvement Our aim is to put in place a provider who can satisfy the customer satisfaction survey requirement in support of the aforementioned plan Anchor plan on running an SQ for the provision of a number of separate surveys running as a programme from 2022 - 2025. We are looking for end to end management of the process from concept through to delivery and insight. The programme is as follows (these may be subject to change): ? Anchor Housing Satisfaction Survey ? Anchor Responsive Repairs Satisfaction Survey ? Anchor Planned Works Satisfaction Survey ? Anchor On Call Satisfaction Survey ? Anchor Villages Satisfaction Survey ? Anchor Extracare Satisfaction Survey ? Anchor Complaint Handling Satisfaction Survey ? Anchor New Developments Satisfaction Survey ? Anchor Annual Care Services Satisfaction Survey The above surveys will be carried out in a number of ways including postal, paper and online. We also require detailed analysis and reporting on the above surveys. Additional information: The dates and the scope included in this notice may be subject to change.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c1bc35a2-2574-44b0-947e-5139fc31dfc2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dfc47560-35cf-4a0d-8f16-e8462cc42ad6
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£1
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Nov 20214 years ago
Submission Deadline
17 Dec 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2022 - 31 Mar 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ANCHOR HANOVER
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRADFORD
Postcode
BD1 2ST
Post Town
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Bradford
Electoral Ward
City
Westminster Constituency
Bradford West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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