Award

1-923 Improving maintenance through our customer eyes (2019 -2021)

HIGHWAYS ENGLAND

This public procurement record has 1 release in its history.

Award

03 Oct 2019 at 13:52

Award Notice
Summary of the contracting process

Highways England is conducting a procurement process titled "1-923 Improving maintenance through our customer eyes (2019 -2021)," aiming to secure Specialist Technical Consultancy Services to enhance understanding of maintenance needs from the customers' perspective. The project is classified under research and development services and related consultancy services, with a contract value of £173,666. The procurement method used was selective, derived from a framework agreement, and the contract period is set from 1st October 2019 to 31st March 2021. The deadline for tender submissions was 29th August 2019, indicating that the current stage is the award phase, having been officially awarded on 13th September 2019.

This tender presents significant opportunities for businesses focused on consultancy within the infrastructure and maintenance sectors, particularly those with expertise in customer-oriented service enhancements. Companies that specialise in technical consultancy services, asset management, or customer experience optimisation may find this contract aligns well with their capabilities. Engaging in this project could facilitate growth by demonstrating value in improving public infrastructure maintenance, which is critical for organisations looking to partner with governmental authorities like Highways England.

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Notice Information

Notice Title

1-923 Improving maintenance through our customer eyes (2019 -2021)

Notice Description

Highways England is looking to set up a contract for provision of Specialist Technical Consultancy Services. These specialist services will assist the Maintenance Requirements team within Safety, Engineering and Standards in understanding cyclic and reactive maintenance through the eyes of our customers. The Consultant will provide direction to the improvement of our understanding of what 'a network in good condition' looks like for our customers with respect to maintenance and our asset management. More specifically we are interested in cyclic and reactive maintenance and we will look to assess how the customer expectations have changed over time during the operation of our numerous contracts practice across the industry. The support specialists will provide technical support to asset maintenance and implement the findings into operations. With the findings from the project we will make improvements to our maintenance policy documents to include for a better customer experience.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c3d176dd-28b0-4656-bdc2-d17f320b7623
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/739b479a-2dce-4e24-a267-5a5d90414b04
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£173,666 £100K-£500K
Lots Value
Not specified
Awards Value
£173,666 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Oct 20196 years ago
Submission Deadline
29 Aug 2019Expired
Future Notice Date
Not specified
Award Date
12 Sep 20196 years ago
Contract Period
30 Sep 2019 - 31 Mar 2021 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HIGHWAYS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS1 6HA
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
Not specified
Local Authority
Bristol, City of
Electoral Ward
Lawrence Hill
Westminster Constituency
Bristol East

Supplier Information

Number of Suppliers
1
Supplier Name

AJJV

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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