Award

Customer Service Model

CARE QUALITY COMMISSION

This public procurement record has 1 release in its history.

Award

05 Jan 2024 at 11:58

Award Notice
Summary of the contracting process

The Care Quality Commission has awarded a contract for the development of a Customer Service Model to IPSOS (MARKET RESEARCH) LTD. The contract has a total value of £37,500 and falls under the main procurement category of services. The procurement method used was selective, involving a call-off from a framework agreement. The contract period is from 8th January 2024 to 31st March 2024. The tender was published on 5th January 2024, and the tender period ended on 14th November 2023. The location for the delivery of services is in England.

This tender presents an opportunity for businesses in the consultancy services sector, particularly those specialising in marketing management, research, evaluation, financial management, tax consultancy, and general business consultancy. Businesses with expertise in customer service modelling and public engagement would find this tender suitable for bidding. The Care Quality Commission, based in Newcastle upon Tyne, is the buying organisation for this procurement. Interested businesses can contact the Commercial and Contracts Team at the Care Quality Commission for further information.

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Notice Information

Notice Title

Customer Service Model

Notice Description

This is a Contract Award Notice. The Care Quality Commission (CQC) ability to encourage and enable people to share their experiences of care with CQC rests largely on our ability to meet the needs and expectations of people who take the time to feedback to us. We want to develop a customer service approach, underpinned by an effective responding to concerns policy, that enables us to do that. We also need to understand what a good feedback loop looks like when people share their experiences of care with us. To support this work we have contracted with a supplier that can build on what we have learnt through the LLR and develop a protype customer service model based on robust engagement and testing with the public. This procurement was undertaken through the NHS SBS Consult 18: Multidisciplinary Consultancy Services Framework (Lot 3) following the Direct Award process. The Contract is awarded for a total period of 3 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC EP&S 059

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c424acd1-3709-4606-b9a9-c53ea18aea96
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/eb56ac40-29e4-4155-a26c-c5143e479947
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

73000000 - Research and development services and related consultancy services

73200000 - Research and development consultancy services

73210000 - Research consultancy services

79221000 - Tax consultancy services

79400000 - Business and management consultancy and related services

79410000 - Business and management consultancy services

79411000 - General management consultancy services

79411100 - Business development consultancy services

79412000 - Financial management consultancy services

79413000 - Marketing management consultancy services

79414000 - Human resources management consultancy services

79419000 - Evaluation consultancy services

Notice Value(s)

Tender Value
£37,500 Under £100K
Lots Value
Not specified
Awards Value
£37,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
5 Jan 20242 years ago
Submission Deadline
14 Nov 2023Expired
Future Notice Date
Not specified
Award Date
22 Dec 20232 years ago
Contract Period
8 Jan 2024 - 31 Mar 2024 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CARE QUALITY COMMISSION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 4PA
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS (MARKET RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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