Award

Pagerduty

GOVERNMENT DIGITAL SERVICE

This public procurement record has 2 releases in its history.

AwardUpdate

14 Oct 2025 at 09:12

Award

13 Oct 2025 at 12:52

Summary of the contracting process

The procurement process for the contract titled "Pagerduty" was undertaken by the Government Digital Service, located at the Department for Science, Innovation and Technology in London, England. This contract falls under the industry category of research and development services and related consultancy services, with the associated CPV classification code 73000000. The procurement method was selective, specifically a call-off from a framework agreement, and the tendering stage has concluded with the status marked as complete. The award was made to Softcat Plc on 3rd October 2025, with the contract period set to commence on 20th October 2025 and end on 31st August 2026. All services delivered will be aimed at providing PagerDuty alarm aggregation and dispatching licenses to digital and technology service teams for 24/7 support at the postcode SW1A 2BQ.

This tender represents a substantial opportunity for large enterprises, particularly those with capabilities in digital technology services, research, and consultancy, to establish or fortify their presence in the governmental tech support sector. The contract's focus on providing advanced alerting services aligns well with businesses specializing in system administration tools and support solutions, enabling them to demonstrate their expertise and reliability in delivering essential technological services to public sector clients. Companies with a strong background in supporting digital transformation and technology innovation for governmental bodies would find this tender particularly conducive to fostering business growth and expanding their client base within the public sector.

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Notice Title

Pagerduty

Notice Description

Provision of PagerDuty alarm aggregation and dispatching licences/service for system administrators and support teams. Provides alerting services to on-call engineers and escalation points. Digital and Technology service teams across DSIT use this service for 24/7 support.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c56731dd-e18c-42ad-95fe-538b28bfb47c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/56cd2829-e66f-43f0-9732-1aa43e907247
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services


CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£127,395 £100K-£500K
Lots Value
Not specified
Awards Value
£127,395 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Oct 20254 months ago
Submission Deadline
30 Sep 2025Expired
Future Notice Date
Not specified
Award Date
2 Oct 20254 months ago
Contract Period
19 Oct 2025 - 19 Oct 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
GOVERNMENT DIGITAL SERVICE
Contact Name
Commissioning Team Commissioning Team
Contact Email
commissioning-digital@dsit.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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