Award

Review of Water UK Levels of Service (LoS) (Metrics) for the Price Review 2019 (PR19) Developer Services Measure of Experience (D-MeX) Incentive

WATER SERVICES REGULATION AUTHORITY (OFWAT)

This public procurement record has 2 releases in its history.

AwardUpdate

24 Feb 2020 at 10:38

Award Notice
Award

17 Feb 2020 at 15:42

Award Notice
Summary of the contracting process

The procurement process is led by the Water Services Regulation Authority (Ofwat) for the contract titled "Review of Water UK Levels of Service (LoS) (Metrics) for the Price Review 2019 (PR19) Developer Services Measure of Experience (D-MeX) Incentive." The procurement falls under the financial consultancy services category and is located in Birmingham, West Midlands, and London, United Kingdom. The procurement method used is selective, specifically through a call-off from a framework agreement. The tender period concluded on 23 July 2019, and the contract period commenced on 5 August 2019, with a set completion date of 31 October 2019.

This tender presents significant business growth opportunities for companies specialised in financial consultancy, particularly those with expertise in customer experience metrics and performance reporting in the water services sector. Small and medium-sized enterprises (SMEs) are encouraged to compete, as the tender is suitable for them. Given the focus of the contracting authority on stakeholder engagement and customer priorities, businesses with strong analytical capabilities and experience in similar regulatory reviews would be well-suited to participate.

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Notice Information

Notice Title

Review of Water UK Levels of Service (LoS) (Metrics) for the Price Review 2019 (PR19) Developer Services Measure of Experience (D-MeX) Incentive

Notice Description

The Contractor will be required to check the clarity of definitions of the Water UK current set of metrics (as at August 2019) and advise Ofwat on consistency of definitions, including: check whether definitions of the Water UK current set of metrics are sufficiently clear and unambiguous based on comparative analysis that Water UK has conducted and will provide to Ofwat by the end of July 2019 and are in line with previously conducted horizontal audit of levels of service reporting by CH2M final report on Industry Horizontal audit of levels of service reporting; and recommend which metrics would benefit from clarification, and how. The Contractor will be required to identify which metrics are most important for customers, how they align with customer priorities and to recommend how to define ''importance'' (for example, customers' priorities, the impact on customers, efforts required for companies or alternatively the relative importance of all those factors). This should be informed by stakeholder engagement including by:setting up a workshop with customers and customers' representative bodies; taking into account first-hand knowledge of customer experience through analysis of anonymised verbatim comments for customer surveys conducted for the qualitative element of D-Mex throughout the shadow year. The Contractor will be required to comment on the activities that underlie each of the LoS metrics and more precisely the level of complexity or difficulty with which these activities can be undertaken.The Contractor will be required to assess whether the proposed NAVs metrics that are currently being developed by Water UK, are fit for purpose (these are expected to be available in August 2019). The Contractor will be required to comment on whether the current set of metrics are sufficiently stretching overall through a high-level assessment (rather than a metric-by-metric assessment), including comment on whether the metrics are stretching enough to differentiate between companies performance and provide customers with an excellent level of service. This action is in line with overall objective for PR19 where we require companies to propose stretching performance levels.The Contractor will be required to recommend reporting requirements for companies in relation to metrics - i.e. to outline the information that should be collected as part of company reporting of performance of metrics. The Contractor will be required to provide ad-hoc advice related to this review when and if needed by Ofwat.The Contractor will be required to take into account the wider D-MeX project in its work, including: Identifying any implications for the qualitative element of D-Mex and liaising with Contractors working on the qualitative component of D-MEX, if needed;Engaging with Ofwat, Water UK, water companies and wider stakeholders, when and if advised by Ofwat.Other suggested areas the Contractor may identify that is not listed above, to be agreed in advance with Ofwat Additional information: For Further Information,please contact: procurement@ofwat.gov.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-caa15908-96cd-4b8d-aae7-60b23537f9f4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fe7e525f-ba68-4789-84c1-8256f0dd805b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66171000 - Financial consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£62,415 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Feb 20206 years ago
Submission Deadline
23 Jul 2019Expired
Future Notice Date
Not specified
Award Date
31 Jul 20196 years ago
Contract Period
4 Aug 2019 - 31 Oct 2019 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WATER SERVICES REGULATION AUTHORITY (OFWAT)
Contact Name
Not specified
Contact Email
mailbox@ofwat.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England), TLI London
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

LEIGHFISHER T/A JACOBS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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