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Customer Experience Tracker 2025

National Highways Limited

This public procurement record has 1 release in its history.

Award

13 Mar 2025 at 13:43

Award Notice
Summary of the contracting process

National Highways has concluded the award stage for the "Customer Experience Tracker 2025" contract, falling under the research consultancy services industry category. The contract aims to systematically gather insights on customer priorities and experiences, integrating with other data sources to provide actionable business insights. The awarded contract covers multiple regions across the United Kingdom, including the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, and South West. Key dates for the contract include the tender period which ended on 6th March 2025 and the contract period from 13th March 2025 until 31st July 2026.

This tender offers substantial opportunities for businesses involved in research consultancy services, particularly those that can leverage data analytics to generate actionable insights. The procurement method was selective, executed through a call-off from a framework agreement, indicating a strategic approach by National Highways to utilise pre-selected suppliers. Small and medium-sized enterprises (SMEs) were considered suitable for this procurement, thereby enhancing opportunities for these smaller entities to compete for future contracts of similar nature. This specific award was granted to SYSTRA LIMITED, which suggests that large-scale organisations with robust analytical capabilities are well-positioned for success in this domain.

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Notice Information

Notice Title

Customer Experience Tracker 2025

Notice Description

The Customer Experience Tracker will continue to gather insights on customers' priorities and experiences in a systematic way, triangulating with other data sources to provide actionable insights for the business.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cb3f27f4-8ace-413c-bbb0-561e77383a61
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9fa9697f-c62c-4a6c-81ad-4b471320ff4e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73210000 - Research consultancy services

Notice Value(s)

Tender Value
£349,390 £100K-£500K
Lots Value
Not specified
Awards Value
£349,390 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Mar 20251 years ago
Submission Deadline
6 Mar 2025Expired
Future Notice Date
Not specified
Award Date
12 Mar 20251 years ago
Contract Period
13 Mar 2025 - 31 Jul 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
National Highways Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS11 9AR
Postcode Area
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Leeds
Electoral Ward
Beeston & Holbeck
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

SYSTRA Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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