Award

HMCTS Reform Interactive Voice Response Recordings Contract

MINISTRY OF JUSTICE

This public procurement record has 1 release in its history.

Award

07 Feb 2022 at 11:00

Award Notice
Summary of the contracting process

The Ministry of Justice is concluding the procurement process for the "HMCTS Reform Interactive Voice Response Recordings Contract," which falls under the "Sound recordings" industry category. This procurement utilised an open procedure below the threshold and has reached the award stage. The contract was awarded to Temple Interactive Media, with an amount of £100,000. The contract started on 4th January 2022 and will run until 3rd January 2024, and the procurement process has emphasised flexibility and high-quality service delivery in line with set deadlines.

This contract presents significant opportunities for businesses, particularly small and medium enterprises (SMEs) and voluntary and community sector enterprises (VCSEs), that specialise in voice management and audio recording services. Businesses with expertise in designing customer-focused interactive voice response systems, developing high-quality audio content, and providing technical solutions tailored to evolving technology requirements would be well-suited to compete for any future tenders in this field. The focus on delivering effective customer experiences also opens pathways for innovation and strategic partnerships in related service areas.

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Notice Information

Notice Title

HMCTS Reform Interactive Voice Response Recordings Contract

Notice Description

HMCTS Digital and Technology Services are procuring an IVR Design and Management Service. The Authority is looking to appoint and work with a supplier which has a proven track record in delivery in this area, with demonstrable evidence of a flexible approach that delivers high quality, cost effective services within stated deadlines. The supplier is required to do the following: Review current IVR messages and provide options and solutions for a refresh if these to provide an effective and efficient customer experience Identify call flow improvement through effective scripts Provide professional voiceovers for IVR recordings Record all prompts digitally and provide in usable format to MoJ network system - current format for audio prompts is .WAV 16-bit but supplier will need to be flexible to ensure compatibility with all current and future technologies deployed by the Authority. Provide timely turnaround for any IVR changes requested. Provide comfort messages, including on hold audio music to be agreed with the Authority. Create library for all recordings developed and used within contract. HMCTS would own these messages, which would be available for use both during the contract and for a period TBD after it.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cb4c5918-4f49-4a2c-b5ab-15c0baf648dd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b079c30f-f715-4619-92ee-4499648ed13d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Works
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32353000 - Sound recordings

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
£100,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Feb 20224 years ago
Submission Deadline
22 Oct 2021Expired
Future Notice Date
Not specified
Award Date
4 Jan 20224 years ago
Contract Period
4 Jan 2022 - 3 Jan 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

TEMPLE INTERACTIVE MEDIA

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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