Tender

Assessing Innovation in Customer Engagement for PR19

WATER SERVICES REGULATION AUTHORITY (OFWAT)

This public procurement record has 1 release in its history.

Tender

09 Jan 2017 at 17:45

Tender Notice
Summary of the contracting process

The Water Services Regulation Authority (Ofwat) is currently conducting a tender for the project titled "Assessing Innovation in Customer Engagement for PR19," aimed at evaluating innovative customer engagement techniques within the water sector. This procurement, classified under research consultancy services (CPV Code: 73210000), is situated within the services industry and spans multiple regions across the United Kingdom, including North East, Yorkshire and the Humber, and London. The tender is active and follows an open procurement method. Interested parties must submit their responses by 30th January 2017, with the contract scheduled to commence on 7th February 2017 and last until 31st March 2017.

This tender presents an excellent opportunity for consultancy firms specialising in research and customer engagement techniques, particularly those with expertise in the water sector or similar industries. Businesses that can demonstrate innovative approaches and have experience in developing frameworks for assessing customer engagement will be particularly well-suited to compete. Moreover, small and medium-sized enterprises (SMEs) are encouraged to participate, potentially advancing their market visibility and contributing to the reshaping of customer engagement practices in the public water sector.

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Notice Information

Notice Title

Assessing Innovation in Customer Engagement for PR19

Notice Description

Overall Objectives of Project The overall objective of the project is to identify the best way for Ofwat to assess innovation in the customer engagement techniques used by water companies to create their business plans for the period 2020-2025. We require the Contractor to achieve this by carrying out the Key Tasks listed below. 1 Provide context / background information on assessing innovation in customer engagement. 2 Identify case studies and/or examples of the latest best practice in innovative customer engagement techniques in the water sector, or other closely comparable sectors. 3 Develop a framework that Ofwat can apply to assess the quality and extent of innovation in customer engagement reflected in water companies' business plans as part of the RBR process for PR19. 4 Produce a framework that Ofwat can apply to evaluate the quality and acceptability of experiments / pilots / tests including Randomised Control Trials (RCTs), which companies have carried out to understand their customers' priorities, needs, requirements and behaviours.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cc08c9b9-ea0f-485b-a70d-f98cf20dcb82
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1e6dc92a-4b8c-458a-bc9d-42475c71afc2
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73210000 - Research consultancy services

Notice Value(s)

Tender Value
£40,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jan 20179 years ago
Submission Deadline
30 Jan 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
7 Feb 2017 - 31 Mar 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WATER SERVICES REGULATION AUTHORITY (OFWAT)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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