Tender

Scoping the best Business Debtline product(s)

MONEY ADVICE TRUST

This public procurement record has 1 release in its history.

Tender

10 Mar 2021 at 14:22

Tender Notice
Summary of the contracting process

The Money Advice Trust is seeking to engage a research agency for the tender titled "Scoping the best Business Debtline product(s)" within the social services industry sector. This procurement process is currently at the tender stage, with a deadline for submissions set for 12 noon on 19 March 2021. The contract, valued at £34,000, is expected to commence on 1 April 2021 and conclude by 29 July 2021. The services will be delivered in the United Kingdom, specifically targeting regions in England, and uses an open procurement method.

This opportunity presents a significant chance for businesses in the research and consultancy sector, particularly those experienced in conducting tailored research for social services. Companies that can demonstrate expertise in developing user-friendly guidance materials, especially for self-employed individuals seeking debt advice, will be well-placed to compete. With the increasing demand for efficient debt support services resulting from the challenges posed by the coronavirus pandemic, this contract offers avenues for business growth for organisations focusing on behavioural insights and effective communication strategies in advice services.

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Notice Information

Notice Title

Scoping the best Business Debtline product(s)

Notice Description

The Money Advice Trust is the charity that runs National Debtline and Business Debtline. Alongside advice on the phone and online, for many years we have produced a printed guide to dealing with debt. For National Debtline we revamped this guide in 2018 following an extensive discovery phase using third-party behavioural science experts Ogilvy Change. Business Debtline has always had an equivalent guide for the self-employed audience but we retired the last version in 2019 as it had become out of date. Coronavirus delayed producing a new guide in 2020 but we are now ready to proceed. The National Debtline guide launched in 2018 is longer than its predecessor and it was an ongoing theme in user testing that for some it is overwhelming and off-putting. The added complexity of business finances means the Business Debtline version will have to be longer if we follow the same format. The self-employed audience is different to that of National Debtline, and new challenges for businesses have arisen as a result of Coronavirus. Business Debtline is the only free debt advice service for the self-employed and demand for our phone and webchat services outstrip capacity. Our new guide must be suitable for clients who may not come to Business Debtline first - it needs to work as part of the advice journey for clients of other advice agencies, particularly those with a face to face model. We are seeking a third-party research agency to help us complete a tailored discovery phase for a new Business Debtline guide, to best meet the needs of this distinct audience and context. We are looking for a research expert to help us to set out a brief, which would ideally include the following outputs: 1. Does an end to end guide have value for sole traders to use without adviser intervention? Thinking about the evidence from our National Debtline discovery phase and the barriers generally to seeking advice, we need a product that minimises drop-out rates (especially in the context of other advice agencies, and the complexity of advice for the self-employed). 2. What do face to face agencies currently give to people in self-employment who need debt advice? Do they advise them or simply signpost them to Business Debtline? Would a tangible product designed for this purpose help them to better support or prepare these clients for advice? 3. What is the need for a hard-copy product versus digital? Would this be used by other agencies who may have their own digital tools? 4. Is the style of the National Debtline guide suitable for the Business Debtline audience? For example, the behaviour-change techniques and tone of voice. To apply, please complete an Invitation to Tender submission (attached). Key dates: 12 noon, 19 March - Deadline for Invitation To Tender responses 23 March - Selection of provider for presentations 24 or 25 March - Provider presentation / interviews 26 March - Target selection date

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d1d19bc9-e2db-4f90-93c7-ec2c47ff5ea0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/48665eb2-dce0-449b-914d-dcf4ef7ae8fc
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

98 - Other community, social and personal services

CPV Codes

73000000 - Research and development services and related consultancy services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£34,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Mar 20214 years ago
Submission Deadline
19 Mar 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2021 - 29 Jul 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MONEY ADVICE TRUST
Contact Name
Timon Scheven
Contact Email
timon.scheven@moneyadvicetrust.org
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
EC4V 2AU
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
City of London
Electoral Ward
Vintry
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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