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Tactical End User Compute service

National Audit Office

This public procurement record has 4 releases in its history.

AwardUpdate

17 Sep 2026 at 12:25

Award Notice
AwardUpdate

17 Jun 2026 at 15:44

Award Notice
AwardUpdate

03 Apr 2025 at 16:56

Award Notice
Award

02 Apr 2025 at 09:46

Award Notice
Summary of the contracting process

The National Audit Office procured an End User Compute service covering information technology services for its operations. The requirement is for a tactical end-user computing service, supporting the organisation’s users and their associated technology needs. Delivery is across the United Kingdom. The buying organisation is the National Audit Office, based in London. This is a services requirement rather than a supply of equipment or construction work. The procurement is relevant to providers of managed end-user computing, workplace technology and related IT support services, particularly those able to deliver a public-sector service across multiple UK locations. The stated procurement category is information technology services, classified under CPV 72222300.

This is a completed, awarded procurement. The National Audit Office used a selective call-off from the Crown Commercial Service GCloud 14 framework. The tender submission deadline was 30 January 2025 at 12:00 UTC, and the award date was 20 March 2025. Sundown Solutions Limited was awarded an active contract valued at £1,376,746.80 including VAT. Following its acquisition by Telana Ltd, Telana continues delivery under the existing arrangements, with the recorded contract value of £1,626,746.80 including VAT. The contract started on 1 April 2025 and runs to 31 March 2027, with an option to extend for a further 12 months to 31 March 2028. A September 2026 update records an 18.16% variation against an original £250,000 value.

This procurement demonstrates demand from the National Audit Office for a managed tactical end-user computing service delivered through the GCloud 14 framework. A credible future competitor would need strong capability in workplace and end-user technology, service management, user support and reliable delivery across the United Kingdom. The requirement has been identified as suitable for small and medium-sized enterprises and voluntary, community and social enterprises, so smaller specialist providers may be relevant where they can demonstrate the necessary operational capacity. Experience of public-sector service delivery, framework call-offs, transition arrangements and maintaining continuity through supplier or ownership changes would strengthen a provider’s position when pursuing comparable work from this buyer.

How relevant is this notice?

Notice Information

Notice Title

Tactical End User Compute service

Notice Description

The National Audit Office awarded a contract to Telana Ltd (formerly Sundown Solutions Limited) using Crown Commercial Services GCloud 14 framework and the supplier will be providing an End User service. The contract will commence on Tuesday 1st April 2025 running for a initial 2 years until Wednesday 31st March 2027 with the option to extend for a further 12 month to Friday 31st March 2028. Sundown Solutions Limited was subsequently acquired by Telana Ltd following contract award, and Telana Ltd continues to deliver the services under the existing contractual arrangements. The estimated contract value will be PS1,376,746.80 inclusive of VAT. Update September 2026: The contract value was also varied by 18.16% of the original contract value of PS250,000 (including VAT). The new contract value is PS1,626,746.8 inclusive of VAT.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d1f7941b-8699-4400-8dc6-df612196013e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5a80e326-cfa6-4aaa-bde5-b8d902c9c649
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£1,626,746 £1M-£10M
Lots Value
Not specified
Awards Value
£3,003,492 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
17 Sep 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Mar 20251 years ago
Contract Period
1 Apr 2025 - 31 Mar 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
National Audit Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1W 9SP
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
Pimlico North
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
2
Supplier Names

SUNDOWN SOLUTIONS LIMITED

Ancoris Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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