Award

Summary, Assessment, Response (SAR) to improve call management

COLLEGE OF POLICING LIMITED

This public procurement record has 1 release in its history.

Award

19 Feb 2024 at 12:46

Award Notice
Summary of the contracting process

The College of Policing Limited has recently completed an award for the project titled "Summary, Assessment, Response (SAR) to improve call management" in the research services category. The procurement method used was selective with a call-off from a framework agreement. The contract period is from January 23, 2024, to March 31, 2024. The tender deadline was December 4, 2023. The procurement was situated in Coventry, England.

This procurement opportunity related to call management research offers business growth prospects for companies experienced in research services, evaluation, and data analysis. Suppliers with expertise in professional curiosity, risk assessment, and conversation management are well-suited to compete. Successful bidders could work with the College of Policing Limited to enhance call handling quality and reduce waste, thereby contributing to improved public services.

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Notice Information

Notice Title

Summary, Assessment, Response (SAR) to improve call management

Notice Description

SAR was intended to improve the quality of call handling and risk assessment, cut down on waste in relation to regrading and reduce call completion times. The SAR approach involves a focus on professional curiosity and empathy rather than an over reliance on scripts; was supported by negotiator approaches to conversation management and relies on a simplified structure and risk assessment application. The College requires a supplier to build on the original pilot research by designing and delivering a small-scale mixed method evaluation using data from the force and exploration of the implementation of SAR and roll out in force.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d562a57d-e057-4976-bcf0-d1c64d15c7ac
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5db8e076-c831-4f79-adc1-31ec7161cc71
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£26,182 Under £100K
Lots Value
Not specified
Awards Value
£26,182 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Feb 20242 years ago
Submission Deadline
4 Dec 2023Expired
Future Notice Date
Not specified
Award Date
22 Dec 20232 years ago
Contract Period
23 Jan 2024 - 31 Mar 2024 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COLLEGE OF POLICING LIMITED
Contact Name
Maryann Peiris
Contact Email
maryann.peiris@college.police.uk
Contact Phone
Not specified

Buyer Location

Locality
COVENTRY
Postcode
CV8 3EN
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG13 Warwickshire CC
Delivery Location
Not specified
Local Authority
Rugby
Electoral Ward
Dunsmore
Westminster Constituency
Kenilworth and Southam

Supplier Information

Number of Suppliers
1
Supplier Name

BLOOM PROCUREMENT SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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