Tender

CR21013 Customer Experience Guidelines

UK SHARED BUSINESS SERVICES LIMITED

This public procurement record has 1 release in its history.

Tender

14 Jan 2021 at 16:49

Tender Notice
Summary of the contracting process

The procurement process involves the UK Shared Business Services Limited (UK SBS) seeking bids for the "CR21013 Customer Experience Guidelines" project, which falls under the research and development consultancy services industry. The tender is currently in the planning stage, with bids due by 14:00 on Tuesday, 26th January 2021. The contract period is set to start on 3rd February 2021 and end on 17th March 2021. Interested bidders should submit their proposals via the Delta eSourcing Portal, and the procurement follows an open procedure below the threshold value of £9,000.

This opportunity presents a significant chance for businesses specializing in smart data initiatives, consultancy, and market research. Companies that can offer innovative solutions to support the sharing and analysis of customer data, particularly those focusing on interoperability and efficiency in smart data infrastructures, would be well-suited to compete. Engaging with this tender can lead to valuable contracts that enhance service delivery in sectors such as energy, communications, finance, and pensions.

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Notice Information

Notice Title

CR21013 Customer Experience Guidelines

Notice Description

The final date and time for the submission of bids is Tuesday 26th January 2021 at 14:00 **DO NOT apply directly to the buyer.** All tender information MUST be submitted through the Delta eSourcing Portal. Brief Description of Requirement The Department for Business, Energy and Industrial Strategy (BEIS) is carrying out policy work looking at how best to enable and coordinate Smart Data initiatives. These are sector specific initiatives aiming to facilitate the secure sharing, upon request by the customer, of customer data with third party providers, who use this data to offer innovative services for the customer. This builds on the next steps announced in the Smart Data Review consultation response in September 2020 , and the launch of a cross-sector Smart Data working group. The working group brings together regulators and government departments currently involved in Smart Data initiatives in energy, communications, finance and pensions (see the Terms of Reference for more details). The aims for the working group are to: * support the development and delivery of smart data infrastructure and standards for the benefit of consumers, particularly vulnerable consumers * where appropriate encourage commonality or consistency of approach across smart Data initiatives to enable interoperability and cross-sector innovations * improve efficiency by reducing duplication across smart data initiatives and re-using assets or resources from prior smart-data initiatives * develop practical recommendations for how smart data initiatives can be taken forward at pace. Please ensure you review all attached information to ensure a full understanding of this requirement. All attachments can be found with the Document Uploads tab within the Delta eSourcing Portal. This contract will be awarded based on the evaluation criteria set out in the ITQ document. How to Apply UK Shared Business Services Ltd (UK SBS) will be using the Delta eSourcing Portal for this procurement. To register on the Delta eSourcing portal please use the link https://uksbs.delta-esourcing.com and follow the instructions to register. If you are already registered on the Delta eSourcing Portal and wish to participate in this procurement, please use the link: https://uksbs.delta-esourcing.com and the follow the instructions to 'Login' Once you are logged into the system you will be able to link yourself into this procurement using the Access Code: 4C6Y78U5R8 Please disregard any content in this notice that requests your organisation "to apply directly to the buyer" as this unfortunately a system generated error, that is outside of the Contracting Authorities control. Additional information: DO NOT APPLY DIRECTLY TO BUYER All submissions will be assessed in accordance with the Public Procurement Regulations that apply to this opportunity. Responses must be received by the date and time in the tender documentation; responses received outside of the deadline or not sent via the Delta eSourcing portal will not be accepted or considered by the Contracting Authority further for this opportunity. Interested organisations should ensure that they allow a suffiency of time, prior to the deadline to allow all sections to be completed in full and any attachments to be uploaded. As a user of the Delta eSourcing Portal you will have access to the Delta messaging service which facilitates all messages sent to you and from you in relation to any specific tender event. Please note that any and all information secured outside of the messaging service, shall have no merit or worth and should not be relied upon by any organisation submitting a response. Please note it is your organisations responsibility to access these messages on a regular basis to ensure you have sight of all relevant information applicable to this opportunity. The Contracting Authority expressly reserves the right: i. not to award any contract as a result of the procurement process commenced by publication of this notice;and ii. to make whatever changes it may see fit to the content and structure of the procurement; and under no circumstances as part of your organisations participation in this opportunity, will the Contracting Authority be liable for any costs incurred by any organisation as a result. If the Contracting Authority decides to enter into a contract with the successful organisation , this does not mean that there is any guarantee of subsequent contracts being awarded. Any expenditure, work or effort undertaken prior to contract award is accordingly a matter solely for the commercial judgement of your organisation in doing so. About UK Shared Business Services UK Shared Business Services Ltd (UK SBS) brings a commercial attitude to the public sector; helping our contracting authorities to improve efficiency, generate savings and modernise. Where UK SBS is not named as the Contracting Authority within the documentation, UK SBS will be acting as an agent on behalf of the Contracting Authority. Our broad range of expert services is shared by our customers. This allows our customers the freedom to focus resources on core activities; innovating and transforming their own organisations. For full details of our partner base please review the following link: http://www.uksbs.co.uk/services/procure/contracts/Pages/default.aspx

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d5ae699a-fb8e-47d6-a7fc-237b73c3c06f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/374047bc-126c-4569-95fe-c83864a9164c
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

73200000 - Research and development consultancy services

79300000 - Market and economic research; polling and statistics

Notice Value(s)

Tender Value
£9,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Jan 20215 years ago
Submission Deadline
26 Jan 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
3 Feb 2021 - 17 Mar 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK SHARED BUSINESS SERVICES LIMITED
Contact Name
Karl Oakley
Contact Email
karl.oakley@uksbs.co.uk
Contact Phone
01793 867000

Buyer Location

Locality
SWINDON
Postcode
SN2 1FF
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
TLI London
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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