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DDaT26342 - Support Services for CRM Platform

ICS on behalf of DSIT and DESNZ

This public procurement record has 1 release in its history.

Award

15 Sep 2026 at 10:29

Award Notice
Summary of the contracting process

The Department for Energy Security and Net Zero (DESNZ), through ICS on behalf of DSIT and DESNZ, procured IT support services for a customer relationship management (CRM) platform. The requirement covers consulting, software development, internet and support services, delivered in London. It is a services contract under the G-Cloud 14 framework, intended to support the department’s CRM platform rather than procure a standalone software product. The procurement is suitable for small and medium-sized enterprises. The buyer is based at Polaris House in Swindon, while the recorded delivery location is London, United Kingdom. The selected supplier is XMA Limited, a large IT services business based in Nottingham. The requirement therefore suits providers of public-sector CRM platform support, associated consultancy and technical services, including firms able to work with government departments and framework-based call-offs.

This is an awarded and completed procurement, not a current competition. The contract was sourced through a selective shortlisting exercise and awarded as a call-off from the RM1557.14 G-Cloud 14 framework. The award was made to XMA Limited on 17 August 2026. Its value is £2,000,000 excluding VAT for the initial 12-month term, running from 1 September 2026 to 31 August 2027. The buyer may use one further 12-month extension, taking the maximum value over the full two-year term to £5,000,000 excluding VAT; the extension period itself is capped at £3,000,000 excluding VAT. Evaluation took place through the framework shortlisting exercise. The contract is classified as IT services, covering consulting, software development, internet and support.

For suppliers that did not win this award, the procurement demonstrates demand from DESNZ and associated government departments for sustained CRM platform support delivered through the G-Cloud route. A credible competitor for a future requirement would need demonstrable capability in CRM platform support, technical consulting, software development, internet services and ongoing operational assistance. Experience of working with public-sector customers and responding to a framework call-off would be important, as would the capacity to support a substantial initial service requirement and a possible longer-term extension. Although the opportunity was marked suitable for SMEs, the selected supplier was a large business, indicating that bidders may need sufficient delivery scale, robust support arrangements and the ability to manage a government CRM service across the London delivery location.

How relevant is this notice?

Notice Information

Notice Title

DDaT26342 - Support Services for CRM Platform

Notice Description

***Please note this is an award notice, not a call for competition*** Department for Energy Security and Net Zero (DESNZ) had a requirement for Support Services for CRM Platform. This has been sourced and concluded via a shortlisting exercise against the RM1557.14 G-Cloud 14 framework. The 12 months call-off contract term shall not exceed PS2,000,000.00 excluding VAT. This call-off contract includes one twelve month extension period, which shall not exceed PS3,000,000.00 excluding VAT. The total maximum value of the Call-Off Contract over the full two-year term shall not exceed PS5,000,000.00 excluding VAT.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d9ac16f1-a9b6-453f-b261-e5873acb6cc6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/29be74ee-87f3-4def-9857-f3e151665a69
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£5,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£2,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
15 Sep 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Aug 20261 months ago
Contract Period
1 Sep 2026 - 31 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ICS on behalf of DSIT and DESNZ
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLI London
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

XMA Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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