Notice Information
Notice Title
Award Notice for HS2 Helpdesk and Enquiries Centre
Notice Description
HS2 Ltd has awarded a contract to Sitel UK Ltd for the provision of a 24-hour, 365 day Helpdesk and Enquiries Centre. The service will manage and respond to all external HS2 Ltd enquiries received by telephone, email, social media, live web chats and white copy, acting as the public facing representative and the first point of contact for all inbound HS2 Ltd contact. The contract is for four years in duration. To appoint the supplier HS2 Ltd conducted a further competition through Crown Commercial Services Contact Centre Services Framework Agreement, Lot 2: Contact Centre Services (REF: RM3815).
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-de19c6da-e2fb-4d41-bb01-223c1acc1563
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/81dfc66f-49c1-447d-acc0-f9aeb9192557
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72253100 - Helpdesk services
Notice Value(s)
- Tender Value
- £2,942,917 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £2,942,917 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 15 May 20196 years ago
- Submission Deadline
- 15 Oct 2018Expired
- Future Notice Date
- Not specified
- Award Date
- 21 Jan 20197 years ago
- Contract Period
- 4 Feb 2019 - 3 Feb 2023 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
Buyer Location
- Locality
- BIRMINGHAM
- Postcode
- B4 6GA
- Post Town
- Birmingham
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG31 Birmingham
- Delivery Location
- TLG West Midlands (England)
-
- Local Authority
- Birmingham
- Electoral Ward
- Ladywood
- Westminster Constituency
- Birmingham Ladywood
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/81dfc66f-49c1-447d-acc0-f9aeb9192557
15th May 2019 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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