UK SBS IT17500 Design Software Maintenance and Support

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        "description": "**PLEASE DO NOT RESPOND DIRECTLY TO THE BUYER** Please note this tender will close 14:00 on 14/12/17. STFC has a requirement for the ongoing maintenance of its design software and associated data management software. The applications currently in use are Solid Edge for mechanical design and Teamcenter for data management, both supplied by Siemens PLM Software. The support and maintenance agreement for these applications expires on 31st December 2017. STFC currently has a total of 94 licences for Solid Edge and Teamcenter. Around 90% of these are in use at the Rutherford Appleton Laboratory in Oxfordshire with the remainder being installed at the Daresbury Laboratory near Warrington. The maintenance agreement must contain the following elements: * Telephone technical support required Monday - Friday from 9.00am to 5.00pm * Email Support * Response time to all technical issueses within 24hours. * Electronic logging and tracking of support requests * Emergency on-site support when required * Access to all service packs and upgrades * Access to the Siemens GTAC web support site * Update seminars and user groups * Training - ability to specify custom training courses, delivered either at the suppliers site or on-site at RAL at an agreed cost with a minimum of two sessions per annum. * Dedicated account manager Additional information: As part of the strategic alliance between UK Shared Business Services Ltd (UK SBS) and Crown Commercial Service (CCS), UK SBS can use the CCS eSourcing Suite for future procurements. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing expressionofinterest@crowncommercial.gov.uk Your email must clearly state: the name and reference for the procurement you wish to register for; the name of the registered Bidder; and the name and contact details for the registered individual sending the email. Crown Commercial Service will process the email and then enable the Bidder to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done. The Sourcing documents can then be accessed on the eSourcing Suite at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in the Specification documents within Contracts Finder. As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information. For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service Helpdesk : Telephone: 0345 010 3503 Training documents to support Bidders utilise Emptoris CCS eSourcing are available in the Contracts Finder Tender documents section.",
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