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Social Media Monitoring Services

Foreign Commonwealth and Development Office

This public procurement record has 1 release in its history.

Award

03 Sep 2021 at 17:49

Award Notice
Summary of the contracting process

The Foreign, Commonwealth & Development Office (FCDO) has awarded a contract for Social Media Monitoring Services, which falls under the analysis services industry category. The procurement process was initiated as a selective tender and has reached the award stage, with the contract start date set for 31st August 2021 and running until 30th August 2024. The contract, worth £316,584, aims to enhance the FCDO’s media monitoring capabilities to better understand audience sentiment and influence strategic communications. The tender period concluded on 23rd July 2021.

This contract presents significant opportunities for businesses, particularly those specialising in digital analytics and social media solutions. Small and medium-sized enterprises (SMEs) with expertise in social listening and media monitoring services may find this contract particularly relevant. The selected supplier, Runtime Collective Limited (trading as Brandwatch), demonstrates the potential for other similar firms to compete in this space by providing innovative technology and services that support government communications and public engagement initiatives.

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Notice Information

Notice Title

Social Media Monitoring Services

Notice Description

The Foreign, Commonwealth & Development Office (FCDO) conducts regular social listening and media monitoring, via a web based service, to manage the department's reputation and measure the owned and earned impact of its campaigns. Specifically, social listening and media monitoring allows the FCDO's communication teams to understand audience sentiment around key policy areas, its programmes of work and services. Monitoring tools are also used to help teams ascertain where conversations around these areas predominantly take place and who influences these discussions. Ultimately, social media monitoring and listening allows the FCDO's communications teams to inform future campaign strategies as well as evaluate existing activities.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-defe2623-d9db-4567-a97b-0b026e76c86e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0e1738a3-9095-4fde-b432-b1522e6f1e80
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

CPV Codes

71620000 - Analysis services

Notice Value(s)

Tender Value
£316,584 £100K-£500K
Lots Value
Not specified
Awards Value
£316,584 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Sep 20214 years ago
Submission Deadline
23 Jul 2021Expired
Future Notice Date
Not specified
Award Date
6 Aug 20215 years ago
Contract Period
31 Aug 2021 - 30 Aug 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Foreign Commonwealth and Development Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON,
Postcode
SW1A 2AH
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Runtime Collective Limited (Trading as Brandwatch)

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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