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Consultant Review: IT Incident RCA

NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

This public procurement record has 2 releases in its history.

AwardUpdate

31 Jul 2026 at 10:28

Award Notice
Award

29 Jul 2026 at 16:16

Award Notice
Summary of the contracting process

NHS South, Central and West Commissioning Support Unit commissioned IT incident root cause analysis consultancy services for a specialised consultant. The work involves technical testing, analysis and consultancy to investigate IT incidents and identify their underlying causes, supporting understanding of what went wrong and how similar incidents may be prevented. Delivery covers the South East and South West of England. The buying organisation is NHS South, Central and West Commissioning Support Unit, based in Bristol. This is a service requirement rather than a supply or construction contract, and is relevant to providers of IT incident investigation, root cause analysis, technical assurance and related consultancy services.

The procurement is complete and the contract was awarded on 22 July 2026 to Specialist Computer Centres PLC. The award value is £34,000, and the contract runs from 17 July 2026 to 16 October 2026. The requirement was handled as a selective direct award call-off from the HealthTrust Europe Enterprise Level ICT Solutions 2023 Digital Technology Framework. The tender submission deadline was 8 July 2026 at 12:00. The stated procurement category is services, with evaluation through the framework call-off route. The opportunity was identified as suitable for small and medium-sized enterprises. No separate lots or multiple awards are recorded.

For suppliers that did not win this award, the requirement demonstrates NHS demand for specialist IT incident root cause analysis delivered across southern England. A credible future competitor would need practitioners able to investigate complex technology incidents systematically, gather and assess technical evidence, identify contributing and underlying causes, and produce clear findings for a healthcare commissioning environment. Relevant experience should include structured incident management, root cause analysis, technical testing and consultancy, with the capacity to work across the South East and South West. SMEs were considered suitable, so a focused specialist consultancy may be well placed if it can demonstrate dependable delivery, appropriately skilled staff and access to the HealthTrust Europe ICT framework call-off route.

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Notice Information

Notice Title

Consultant Review: IT Incident RCA

Notice Description

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for IT Incident Root Cause Analysis (RCA) Consultancy Services to Specialist Computer Centres PLC, on behalf of a Specialised consultant. This requirement has been procured as a Direct Award via HealthTrust Europe (HTE) Enterprise Level Information Communication Technology (ICT) Solutions 2023 Digital Technology Framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e0422aab-86e8-4ac6-b0dc-805a9ba7392e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5458f901-da4b-4cfb-be84-ab2492286a77
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

CPV Codes

71600000 - Technical testing, analysis and consultancy services

Notice Value(s)

Tender Value
£34,000 Under £100K
Lots Value
Not specified
Awards Value
£34,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 Jul 20262 months ago
Contract Period
17 Jul 2026 - 16 Oct 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS1 6AG
Postcode Area
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
TLJ South East (England), TLK South West (England)
Local Authority
Bristol, City of
Electoral Ward
Central
Westminster Constituency
Bristol Central

Supplier Information

Number of Suppliers
1
Supplier Name

Specialist Computer Centres

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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