Award

New Customer Relationship System (ICT Transformation Project)

FOLKESTONE AND HYTHE DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

18 Oct 2018 at 12:27

Award Notice
Summary of the contracting process

The Folkestone and Hythe District Council has successfully awarded a contract for the "New Customer Relationship System" as part of its ICT Transformation Project. This initiative focuses on implementing a new multi-channel Customer Relationship Management (CRM) system and Customer Self Service portal aimed at enhancing customer service by providing a unified view of the customer. The procurement was executed through a direct award under the CCS G-Cloud Framework RM1557.10, with a total contract value of £1,463,378. The contract period commenced from 1st October 2018 and is set to conclude on 30th September 2020. The procurement stage is marked as complete, with the award published on 18th October 2018.

This tender represents an excellent opportunity for businesses specializing in information technology services, particularly those adept in cloud software and support systems. Companies that are small and medium-sized enterprises (SMEs) or Voluntary, Community, and Social Enterprises (VCSEs) may find this contract particularly accessible. By providing innovative solutions that enable customer self-service and improve integration with back-office systems, businesses can position themselves to not only compete for similar contracts but also enhance their market presence in the public sector.

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Notice Information

Notice Title

New Customer Relationship System (ICT Transformation Project)

Notice Description

The implementation of a new single underlying platform for ICT systems (as far as is practicable) replacing a number of legacy applications and including the implementation of a new Local Government multi-channel Customer Relationship Management (CRM) system and Customer Self Service portal and citizen account enabling a high degree of customer self-service with direct integration with back office systems providing a "single view of the customer". Procurement was through CCS G-Cloud Framework RM1557.10, ( Lot 2: Cloud Software (SaaS) & Lot 3: Cloud Support). Contract was directly awarded to Arcus Global Limited following thorough analysis of suppliers offer against specification.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e06a8b6d-5c5f-479d-b3f5-34a60eec809d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fd272f51-b293-40dc-963e-f81b43c53c57
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£1,463,378 £1M-£10M
Lots Value
Not specified
Awards Value
£1,463,378 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Oct 20187 years ago
Submission Deadline
21 Sep 2018Expired
Future Notice Date
Not specified
Award Date
22 Sep 20187 years ago
Contract Period
30 Sep 2018 - 30 Sep 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FOLKESTONE AND HYTHE DISTRICT COUNCIL
Contact Name
Ade Agboola
Contact Email
ade.agboola@folkestone-hythe.gov.uk
Contact Phone
+44 1303853377

Buyer Location

Locality
FOLKESTONE
Postcode
CT20 2QY
Post Town
Canterbury
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ44 East Kent
Delivery Location
TLJ South East (England)
Local Authority
Folkestone and Hythe
Electoral Ward
Folkestone Central
Westminster Constituency
Folkestone and Hythe

Supplier Information

Number of Suppliers
1
Supplier Name

ARCUS GLOBAL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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