Award

In-Journey Roadworks Insight

NATIONAL HIGHWAYS

This public procurement record has 1 release in its history.

Award

26 Apr 2023 at 11:47

Award Notice
Summary of the contracting process

The National Highways organisation has awarded a contract for the 'In-Journey Roadworks Insight' programme, focusing on assessing customer experience through roadworks. The procurement method used was selective and involved calling off from a framework agreement. The contract value is £754,000 GBP, with a contract period starting on April 1, 2023, and ending on March 31, 2025.

This procurement opportunity is suitable for Small and Medium-sized Enterprises (SMEs) and Voluntary, Community, and Social Enterprise (VCSE) organisations. Businesses in the services industry, particularly those with expertise in research and development and customer experience evaluation, would find this tender well-suited for expanding their operations. The locations for delivery include various regions across the United Kingdom, making it accessible to businesses operating nationwide.

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Notice Information

Notice Title

In-Journey Roadworks Insight

Notice Description

For the provision of of the Major Projects 'In Journey Roadworks Insight' programme, the Programme uses a unique, qualitative mystery shopping methodology to assess customer experience through roadworks. Customers undertake passenger journeys through live roadworks across various times of the day and days of the week, during which, a customer audit questionnaire is used to capture and report on their implicit real-life customer experience.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e13a86e3-1152-40f2-be4c-cfe46ad8705e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/16a5c14f-75c0-458d-acaa-77ee20c093c9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73300000 - Design and execution of research and development

Notice Value(s)

Tender Value
£754,000 £500K-£1M
Lots Value
Not specified
Awards Value
£754,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
26 Apr 20232 years ago
Submission Deadline
17 Mar 2023Expired
Future Notice Date
Not specified
Award Date
29 Mar 20232 years ago
Contract Period
31 Mar 2023 - 31 Mar 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL HIGHWAYS
Contact Name
Lauren Hopkins
Contact Email
lauren.hopkins@nationalhighways.co.uk
Contact Phone
Not specified

Buyer Location

Locality
LEEDS
Postcode
LS11 9AT
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Leeds
Electoral Ward
Beeston & Holbeck
Westminster Constituency
Leeds South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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