Tender

The provision of Healthwatch Oldham and NHS Independent Complaints Advocacy Service

OLDHAM COUNCIL

This public procurement record has 1 release in its history.

Tender

19 Oct 2017 at 11:35

Tender Notice
Summary of the contracting process

The procurement process for the provision of the Healthwatch Oldham and NHS Independent Complaints Advocacy Service is being conducted by Oldham Council. This tender, initiated under an open procedure, aims to deliver vital health and social care support services within the North West region of the United Kingdom. The deadline for submission of proposals is set for 16 November 2017. The contract is expected to commence on 1 April 2018 and will run until 31 March 2021, with a total budget of £489,000 allocated for the services.

This tender represents a valuable opportunity for businesses specialising in health and social work services. Companies that provide advocacy, public engagement, or patient support services would be particularly well-suited to compete for this contract. As the Healthwatch initiative aims to address patient concerns and improve health care experiences, organisations with expertise in navigating NHS processes and a commitment to community engagement stand to benefit significantly from participating in this procurement.

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Notice Information

Notice Title

The provision of Healthwatch Oldham and NHS Independent Complaints Advocacy Service

Notice Description

To deliver a Healthwatch Service in Oldham and an NHS Independent Complaints Advocacy Service. Healthwatch is an independent national champion for people who use health and social care services. The health and social care reforms of 2012 set a powerful ambition to put people at the centre of health and social care. Healthwatch is here to help make this happen. There is a local Healthwatch is every area of England. Healthwatch has a purpose of speaking to people to gather views and understand what they think of local services, and Healthwatch then shares this information with those in charge of local health and care services. Local Healthwatch also share people's experiences with Healthwatch England, so that issues affecting people across the country can be identified and inform wider changes to services. The National Health Service (NHS) works hard to treat everyone properly and promptly. Most people using the NHS are happy with their treatment, but sometimes things can go wrong. By people raising concerns they help put things right for others and the NHS can learn from experiences. The Health and Social Care Act 2012 requires local authorities to make arrangements for the provision of independent advocacy to people who wish to make a complaint about the NHS service. Independent Health Complaints Advocacy is a free, independent advocacy service that can help people make a complaint about any aspect of NHS care or treatment. This includes treatment received in a private hospital or care home that is funded by the NHS. The service will provide support to people who want to make a complaint about the NHS, and need some support to do this. Support may range from receiving a self-help pack, information and options, to support from an advocate, depending on an individual's needs. Each Local Healthwatch works in a different part of England, with its own challenges and priorities. However, there are specific activities that all Healthwatch are required to deliver and many share areas of common work.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e53d1074-4ebe-4960-a62b-909a35f2a814
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0fea5ed9-ac14-41fc-ab7a-01cde4fe62ee
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£489,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Oct 20178 years ago
Submission Deadline
16 Nov 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2018 - 31 Mar 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OLDHAM COUNCIL
Contact Name
Diana Nuttal
Contact Email
diana.nuttall@oldham.gov.uk
Contact Phone
+44 1617704887

Buyer Location

Locality
OLDHAM
Postcode
OL1 1UT
Post Town
Oldham
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD37 Greater Manchester North East
Delivery Location
TLD North West (England)
Local Authority
Oldham
Electoral Ward
Coldhurst
Westminster Constituency
Oldham West, Chadderton and Royton

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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