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IAM Platforms

NHS England

This public procurement record has 3 releases in its history.

Award

28 Jul 2026 at 17:11

Award Notice
Award

24 May 2022 at 15:20

Award Notice
Award

15 Dec 2021 at 16:20

Award Notice
Summary of the contracting process

NHS England procured day-to-day operational management, maintenance and development of the NHS Digital Identity and Access Management (IAM) Platform, a custom software development service (CPV 72230000). The platform supports a range of NHS services and uses role-based access control to ensure that only authorised individuals can access patient-related and other services. The requirement covers running the service, incident management through the buyer’s service management toolkit, maintenance against agreed service levels, and the development and safe delivery of prioritised work items through a DevOps team. The work is associated with NHS operations in Leeds and supports services delivered across the NHS in the United Kingdom.

This is an awarded and completed procurement, delivered through a selective call-off from a framework agreement. The award date was 10 December 2021. BJSS Limited was awarded £23,000,000, with its awarded contract period running from 18 August 2021 to 17 August 2025. CGI IT UK Limited was awarded £28,750,000 for the extended contract period from 18 August 2021 to 17 August 2027. A £13,800,000 variation continued the same scope while re-procurement and transition work proceeded under Regulation 72(1)(b) of the Public Contracts Regulations 2015. The total contract value is £42,550,000, and the expiry date is 17 August 2027. The opportunity was not reserved for SMEs or VCSEs.

This requirement indicates demand for a large, established technology supplier able to run a critical NHS IAM platform as an operational service rather than deliver a standalone project. Credible competitors would need strong identity and access management capability, including role-based access control, authentication and protection of access to patient-related services. They would also need an experienced DevOps team able to combine 24x7x365 service availability with incident management, maintenance, service-level performance and controlled software development. Relevant capability includes working with a public-sector service-management toolkit, operating reliable production platforms, managing prioritised backlogs and delivering changes safely. The award also demonstrates the importance of transition planning and continuity during replacement procurement, with sufficient organisational capacity to support a large, complex NHS-wide service.

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Notice Information

Notice Title

IAM Platforms

Notice Description

This call-off contract is for the day-to-day operational management and development of the NHS Digital Identity & Access Management (IAM) Platform which is used across a range of NHS services to ensure that only authorised individuals (using a Role Based Access Control model) can access patient related and other services. This call-off contract is to support and take appropriate responsibility for the delivery of the Buyer's outcomes related to the effective and efficient operation of its Identity and Access Management Platform via its DevOps team. This includes both its day-to-day operations (running the service including incident management utilising the Buyer's Service Management toolkit) and ongoing maintenance within agreed service level agreements to maintain 24x7x365 user availability e.g. authentication, as well as the development and safe delivery of appropriate work items from the Buyer's prioritised backlog. The Initial Contract Value is PS23,000,000.00 (PS28,750,000.00 including the optional extension period). VARIATION The value of this variation is PS13,800,000.00. This variation is being made in accordance with Regulation 72(1)(b) of the Public Contract Regulations 2015. The scope of services provided under the contract remain the same, with the variation facilitating a continuation of support while a re-procurement and transition to a new agreement continues. The Total Contract Value is PS42,550,000.00 and the Expiry Date has been extended to 17/08/2027.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e53e6146-c0a9-42a9-a6f2-849d5fbcdecb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/98d20bd1-4224-4fc3-bbf2-76386cbdf049
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72230000 - Custom software development services

Notice Value(s)

Tender Value
£42,550,000 £10M-£100M
Lots Value
Not specified
Awards Value
£51,750,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jul 20264 weeks ago
Submission Deadline
24 May 2021Expired
Future Notice Date
Not specified
Award Date
10 Dec 20214 years ago
Contract Period
18 Aug 2021 - 17 Aug 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS England
Additional Buyers

NHS Digital

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 4AP
Postcode Area
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
2
Supplier Names

BJSS Limited

CGI IT UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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