Notice Information
Notice Title
Call Centre Software Solution
Notice Description
This procurement is for the replacement of a Contact Centre solution. Whilst the Corporate Contact Centre within the Council will be the primary/main user it will also be used by smaller customer contact teams in other departments, including an internal IT service desk. The procurement is being conducted over 2 Lots. Lot 1 is for an on-premise solution and Lot 2 is for a hosted SaaS solution. Suppliers are able to bid for either lot or both lots.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-e6cb6b1e-b453-47e8-97aa-e151aca2dce7
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/8935bd10-6a4b-4d3b-ab0b-8df476f40192
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48100000 - Industry specific software package
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 16 Oct 20178 years ago
- Submission Deadline
- 17 Nov 2017Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 1 Feb 2018 - 31 Jan 2021 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SOUTH GLOUCESTERSHIRE COUNCIL
- Contact Name
- Not specified
- Contact Email
- procurement@southglos.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- BRISTOL
- Postcode
- BS15 9TR
- Post Town
- Bristol
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK5 West of England
- Small Region (ITL 3)
- TLK52 Bath & North East Somerset and South Gloucestershire
- Delivery Location
- TLK South West (England)
-
- Local Authority
- South Gloucestershire
- Electoral Ward
- Kingswood
- Westminster Constituency
- Bristol North East
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/8935bd10-6a4b-4d3b-ab0b-8df476f40192
16th October 2017 - Opportunity notice on Contracts Finder -
https://www.delta-esourcing.com/delta/respondToList.html?noticeId=282361260
Please follow this link to view the notice.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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